NHS Band 2 Administrator - Frontline Admin for Patients

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 21,000 - 25,000; Full time

Job summary

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking a Band 2 Administrator for the ADHD 18-25 Service. You will handle queries from service users, GPs and colleagues, in person, by phone or email, and help maintain accurate records.

Daily tasks include word processing, creating letters and reports, booking rooms and equipment, and supporting the Locality Team's telephone line. The role promotes confidentiality, data protection and high standards of patient support.

Qualifications

Responsibilities

• Deal with queries from service users, including GPs, patients and their representatives, face to face or via the telephone/email in a professional manner that is consistent with legislation policies and procedures including data protection and confidentiality, sourcing any related information that might help deal with the query.
• Taking accurate written messages and passing more complex queries on to the relevant staff.
• To be able to use word processing packages and Microsoft Office to produce various documents e.g. faxes, letters, tables etc.
• Daily use of outlook for communication (sending/receiving e-mails), as well as booking and checking of meeting rooms and equipment booking.
• Perform routine clerical duties e.g. filing, photocopying, production of letters, reports and other similar documents to specific formats using appropriate software packages and office equipment.
• Ad-hoc production of notices for the office using appropriate software
• Supporting wider team providing a telephone answering service for members of the Locality Team and transferring to appropriate members of staff, or taking messages and ensuring that details are accurately logged in the correct message book as and when required.
• To validate patient details and demographics in that any changes to patient details are updated on FTB Database.

Job description

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking a Band 2 Administrator for the ADHD 18-25 Service. You will handle queries from service users, GPs and colleagues, in person, by phone or email, and help maintain accurate records.

Daily tasks include word processing, creating letters and reports, booking rooms and equipment, and supporting the Locality Team's telephone line. The role promotes confidentiality, data protection and high standards of patient support.