Band 3 Receptionist/Administrator - Longbridge CMHT

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 21,000 - 25,000; Full time

Job summary

Birmingham and Solihull Mental Health NHS Foundation Trust in Birmingham is seeking a Band 3 Receptionist/Administrator to join the Longbridge Community Mental Health Team. You will be the first point of contact for patients, staff and visitors, presenting in a friendly and approachable manner.

You will perform wide-ranging reception and administrative duties, including booking appointments, managing a busy telephone line, handling mail, and processing clinical letters.

Qualifications

• In-person and telephone reception duties required.
• Ability to manage appointments and handle a busy telephone line.
• Excellent organisational and administrative skills.

Responsibilities

• Monitor, record and book appointments.
• Receive all incoming mail and ensure actions are taken.
• Process clinical letters and other correspondence.
• Liaise with multi-disciplinary team members and other agencies.

Skills

Organisational skills

Administrative skills

Communication skills

Customer service

Job description

Band 3 Receptionist/Administrator - Longbridge CMHT

Company:

Company: Birmingham and Solihull Mental Health NHS Foundation Trust

A Vacancy at Birmingham and Solihull Mental Health NHS Foundation Trust.

An exciting opportunity has arisen for a full-time Receptionist/Administrator to work within the Longbridge Community Mental Health Team.

Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services.

As receptionist/administrator you will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable manner.

The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence.

You will work in conjunction with other team members; ensuring administrative support is available to all members of the Hub. This will include liaison with multi-disciplinary team members, other health professionals, GP’s, social workers, service users, and other appropriate agencies.

It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills.

Whilst primarily based within one team, the post holder may be required to provide support to other teams across the locality in response to service demands and operational requirements.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached job description and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Birmingham and Solihull Mental Health NHS Foundation Trust

Birmingham and Solihull Mental Health NHS Foundation Trust

Birmingham and Solihull Mental Health NHS Foundation Trust