Healthcare Front Desk & Admin Coordinator (Part-Time)

Bsmhft; Birmingham; On-site; GBP 26,000 - 27,000; Part time

Job summary

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking a Band 3 Receptionist/Administrator for the Longbridge CMHT. The role involves first point of contact with patients and staff, delivering efficient reception and administrative support within a busy healthcare environment.

The post emphasises friendly, approachable interactions, ability to manage appointments, correspondence, and liaison with multidisciplinary teams across the hub.

Qualifications

• NVQ Level II in Business Administration or equivalent or working towards.
• GCSE English or equivalent.
• RSA II Typing.
• Experience in dealing with a range of disciplines in healthcare and sensitive situations.
• Experience in a customer focussed healthcare environment.
• Experience of working in a healthcare client faced organisation.
• Up-to-date working knowledge of all Microsoft packages.
• Experience of working in a healthcare setting.
• Working knowledge of RiO.

Responsibilities

• Reception and administrative duties including booking appointments and managing a busy telephone line.
• Receive all incoming mail and ensure appropriate action.
• Process clinical letters and other correspondence.
• Provide administrative support to the Hub and liaise with multidisciplinary teams.
• Work across locality to support other teams as needed.

Skills

Microsoft Office

Customer service

Multitasking

Education

NVQ Level II in Business Administration

GCSE English or equivalent

RSA II Typing

Tools

RiO

Job description

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking a Band 3 Receptionist/Administrator for the Longbridge CMHT. The role involves first point of contact with patients and staff, delivering efficient reception and administrative support within a busy healthcare environment.

The post emphasises friendly, approachable interactions, ability to manage appointments, correspondence, and liaison with multidisciplinary teams across the hub.