Administration Assistant - Flexible NHS Role

Northumberland, Tyne and Wear NHS Foundation Trust; Gateshead; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Lease cars

Childcare schemes

Staff discounts

Season tickets for travel

Cycle to work scheme

Job summary

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust is inviting applications for a Band 2 Administration Assistant based with the ADHD and Autism Team at Gateshead. The role supports busy clinical teams with a comprehensive admin service, handling face-to-face and telephone customer service, and maintaining accurate records.

The successful candidate will have proven admin experience, strong communication skills and be organised to manage changing tasks in a busy environment.

Qualifications

• Experience in a customer/patient focused environment (face to face and telephone)
• Excellent communication and interpersonal skills
• Good typing and keyboard skills with accurate data entry
• Able to work in a busy administrative setting and manage multiple tasks

Responsibilities

• Provide high quality administrative support to clinical teams
• Facilitate excellent customer service for patients and callers
• Maintain accurate patient and service records in databases and filing systems

Skills

Customer service

Communication skills

Data entry

Telephone handling

Organisational skills

Education

GCSE English/Maths or equivalent

Tools

MS Office

Job description

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust is inviting applications for a Band 2 Administration Assistant based with the ADHD and Autism Team at Gateshead. The role supports busy clinical teams with a comprehensive admin service, handling face-to-face and telephone customer service, and maintaining accurate records.

The successful candidate will have proven admin experience, strong communication skills and be organised to manage changing tasks in a busy environment.