NHS Administrative Assistant – Patient Care & Reception

CNTW Community Interest Company; Blyth; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

CNTW NHS Foundation Trust is seeking an Administration Assistant to provide comprehensive support to the acute and community clinical teams. You will greet clients, manage enquiries, and maintain RiO records while handling correspondence and appointments.

The role requires strong IT skills, excellent communication, and the ability to work independently in a busy NHS environment. Based at the Plessey Centre in Blyth with travel to local sites as needed.

Qualifications

• General education to O-Level/GCSE or equivalent A-C grade.
• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.
• Working towards Level 2 standard in Maths and English.

Responsibilities

• Provide comprehensive administrative support to the clinical team under the Administration Team Lead.
• Be the first point of contact for the service, greet clients, respond to telephone and email enquiries, and manage reception duties.
• Manage a shared inbox, arrange appointments and meetings, update RiO patient information system, and type letters and reports.
• Take notes at team meetings, process incoming and outgoing post, order supplies, report estates issues, and respond to day-to-day queries.
• Demonstrate initiative, work under pressure, maintain confidentiality, and meet deadlines.

Skills

Administration experience

Typing RSA/OCR Level 2

Verbal and written communication

Interpersonal skills

MS Office

RiO software familiarity

Note taking

Organised / prioritise workload

Independent worker

Education

O-Level/GCSE or equivalent

NVQ Level 2 in Business Administration

NVQ Level 2 in Customer Service

Maths and English Level 2

Tools

RiO

Job description

CNTW NHS Foundation Trust is seeking an Administration Assistant to provide comprehensive support to the acute and community clinical teams. You will greet clients, manage enquiries, and maintain RiO records while handling correspondence and appointments.

The role requires strong IT skills, excellent communication, and the ability to work independently in a busy NHS environment. Based at the Plessey Centre in Blyth with travel to local sites as needed.