Patient Concierge & Clinic Support

NHS Jobs; Rotherham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Rotherham Doncaster & South Humber NHS Foundation Trust is seeking an administrative assistant to support daily practice operations. You will answer patient queries by phone, book and manage appointments with healthcare professionals, and help prepare clinical rooms.

Additional duties include registering new patients, scanning hospital letters to update medical records, and processing medication requests to maintain smooth clinic operations.

Qualifications

• Experience handling patient queries and bookings.
• Ability to handle sensitive information with confidentiality.
• Proficiency with office IT and record-keeping systems.

Responsibilities

• Answering the telephone and dealing with patients queries
• Booking and arriving patients in for their appointments with healthcare professionals
• Unlocking and preparing clinical rooms and ensuring they are stocked
• Support the day to day running of the practice in general
• Deal with people wishing to register with the practice
• Scan on hospital/clinic letters for patients and attach to medical records to ensure records are kept up to date
• Deal with medication requests and prescriptions

Skills

Communication skills

Telephone etiquette

Patient service

Organisational skills

Microsoft Office

Medical records software

Tools

Microsoft Office

Medical records software

Job description

Rotherham Doncaster & South Humber NHS Foundation Trust is seeking an administrative assistant to support daily practice operations. You will answer patient queries by phone, book and manage appointments with healthcare professionals, and help prepare clinical rooms.

Additional duties include registering new patients, scanning hospital letters to update medical records, and processing medication requests to maintain smooth clinic operations.