Care Coordinator & Reception Specialist – NHS Admin

Bournemouth East Collaborative Trust; Lower Blandford St Mary; Vor Ort; GBP 20.000 - 26.000; Vollzeit

Zusammenfassung

Bournemouth East Collaborative Trust is seeking an experienced receptionist/administrator for the Treatment Centre within the PCN. You will manage appointments using SystmOne, greet patients, handle calls, and support clinical staff with clerical tasks.

The role requires NHS administrative experience, strong IT skills, and excellent English communication. You will work autonomously, maintain confidentiality, and ensure accurate records and timely communications.

Qualifikationen

• Essential NHS administrative experience.
• Proficient IT, analytical and project planning skills.
• Interest/experience in Digital technologies; public health, health inequalities.
• Experience with Microsoft Office and Excel.
• Strong coordination and time management skills.
• Excellent English communication, written and spoken.
• Ability to work to deadlines and to a high standard.
• Flexibility and ability to work without close supervision.

Aufgaben

• Establish and maintain excellent communication with colleagues across the PCN at all times and demonstrate empathy and compassion to our patients.
• Work autonomously across the PCN localities, when required and be aware of professional boundaries, roles, and responsibilities.
• Maintain confidentiality and handling sensitive information.
• Ensure up to date written, electronic records and activity data are maintained in accordance with professional standards and are used for the purpose intended.
• Use alternative communication skills when required to ensure patients fully understand when receiving information.
• Participate in PCN and team meetings as and when appropriate.
• Plans and manages own workload in a flexible manner, ensuring deadlines are met and line manager has been notified of any issues.
• Cover absences within other PCN teams for Care Coordination work when required.
• Reception duties: manage appointment system using SystmOne, greet patients, take messages, update details, and triage as needed.
• Ensure reception area is tidy, and report incidents per policies. Chaperone clinicians when requested.

Kenntnisse

Empathy and compassion

Communication

Multitasking

Time management

Self-motivation

Flexibility

Independent working

Professionalism

English proficiency

Tools

SystmOne

Microsoft Office

Excel

Jobbeschreibung

Bournemouth East Collaborative Trust is seeking an experienced receptionist/administrator for the Treatment Centre within the PCN. You will manage appointments using SystmOne, greet patients, handle calls, and support clinical staff with clerical tasks.

The role requires NHS administrative experience, strong IT skills, and excellent English communication. You will work autonomously, maintain confidentiality, and ensure accurate records and timely communications.