Clerical Assistants

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 20,000 - 23,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is recruiting enthusiastic Clerical Assistants to provide high-quality administrative support across Community Clinics and Services in Newcastle. This role involves handling telephone enquiries, processing referrals, and maintaining electronic patient records using SystmOne, while supporting clinical staff and patient care.

You will work as part of a friendly team, contribute to a busy workload, and participate in a rota system that covers

Qualifications

• Experience handling telephone enquiries from patients, carers and service users.
• Experience maintaining electronic patient records using SystmOne or similar systems.
• Proven ability to deliver general administrative support in a healthcare environment.

Responsibilities

• Providing comprehensive clerical and administrative support to community clinical teams.
• Handling telephone enquiries from patients, carers, service users and healthcare professionals in a professional and compassionate manner.
• Maintaining accurate electronic records using SystmOne and other Trust systems.
• Managing appointments, referrals and correspondence in accordance with local procedures.
• Working collaboratively with colleagues to support the delivery of high-quality patient care.
• Ensuring confidentiality is maintained at all times in line with Trust policies and procedures.
• To provide a high standard of support to Clinical staff handling telephone calls.
• To use an electronic referral process (SystmOne) to ensure requests are responded to in a professional, confidential and efficient manner.
• To receive requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.
• To communicate directly with members of the public and other services.
• To abide by Trust policies and procedures.
• To be an effective part of the team contributing to the departmental objectives.
• Post holder will be expected to contribute to housekeeping and other office duties as required.

Skills

Telephone handling

Administrative support

Communication skills

Confidentiality

Team cooperation

Organised

Customer service

Education

NVQ Level 2 or equivalent qualification / experience

Tools

SystmOne

Microsoft Office

Job description

We are looking to recruit enthusiastic Clerical Assistants to provide high-quality administrative support to our Community Clinics and Services across Newcastle. This is an excellent opportunity to join a friendly and supportive team, playing a vital role in ensuring patients, carers, service users and healthcare professionals receive an efficient and professional service., Working alongside clinical and administrative colleagues, you will help manage a varied workload within a fast-paced environment. You will be responsible for handling telephone enquiries, processing referrals, maintaining electronic patient records using SystmOne, and providing general administrative support to community-based clinical services.,

• Providing comprehensive clerical and administrative support to community clinical teams.
• Handling telephone enquiries from patients, carers, service users and healthcare professionals in a professional and compassionate manner.
• Maintaining accurate electronic records using SystmOne and other Trust systems.
• Managing appointments, referrals and correspondence in accordance with local procedures.
• Working collaboratively with colleagues to support the delivery of high-quality patient care.
• Ensuring confidentiality is maintained at all times in line with Trust policies and procedures
• To provide a high standard of support to Clinical staff handling telephone calls.
• To use an electronic referral process (SystmOne) to ensure requests are responded to in a professional, confidential and efficient manner.
• To receive requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.
• To communicate directly with members of the public and other services.
• To abide by Trust policies and procedures.
• To be an effective part of the team contributing to the departmental objectives.
• Post holder will be expected to contribute to housekeeping and other office duties as required e.g. general tidiness, pre-determined stock levels are met and equipment is clean, and stored correctly.
• Are you an organised, reliable and motivated individual with excellent communication skills? Do you enjoy working as part of a busy team and making a difference to patient care?, The successful candidate will be able to prioritise their workload effectively, communicate confidently with a wide range of people, and respond positively to the changing demands of the service. Accuracy, attention to detail and a commitment to delivering excellent customer service are essential.
• Office Procedures
• Microsoft Office IT packages, Customer Care skills
• Awareness of the need for confidentiality at all times
• Working as part of a team
• Working with minimum supervision using own initiative
• Ability to work within a changing environment
• Keyboard skills, Experience of using SystmOne IT package (training will be given)
• Awareness of NHS policies and procedures, NVQ Level 2 or equivalent qualification / experience
• As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

With around 2 million contacts with patients every year, we deliver care from: These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites.

Administrative staff within these services work between 8:00am and 10:00pm on a rota basis, including evenings, weekends and bank holidays. Actual working hours for these posts will be discussed at interview. If you are a team player with a positive attitude and a commitment to delivering excellent administrative support within NHS community services, we would love to hear from you.