Flexible NHS Admin Assistant - Front Desk & Data Tasks

Northumberland, Tyne and Wear NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 21,000 - 24,000; Full time

Job summary

Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) is recruiting an Administration Assistant to join the Newcastle West Community Treatment Team. You will provide comprehensive administrative support, handle reception duties, manage referrals, and maintain patient information systems in a busy clinical environment.

The role offers an opportunity to contribute to high-quality patient care, develop your Microsoft Office skills, and work within a supportive team committed to service

Qualifications

• Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
• Good general level of education up to Level 1 standard in English Language and Maths.

Responsibilities

• Answering busy telephone line and reception duties.
• Processing referrals and dealing with day-to-day queries.
• Updating patient information system and sorting incoming/outgoing post.
• Completing work from a shared inbox/work tray and other administration tasks.
• Work under the direction of the Administration Team Lead/Manager/Clinical Manager.

Skills

Typing

Customer service

Communication skills

Data input

Microsoft Office

Organisation

Education

Typing/word processing qualification

Level 1 English/Maths

Tools

Outlook

Excel

Word

PowerPoint

Job description

Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) is recruiting an Administration Assistant to join the Newcastle West Community Treatment Team. You will provide comprehensive administrative support, handle reception duties, manage referrals, and maintain patient information systems in a busy clinical environment.

The role offers an opportunity to contribute to high-quality patient care, develop your Microsoft Office skills, and work within a supportive team committed to service