NHS Administrative Assistant: Frontline Team Support

Cumbria,-Northumberland,-Tyne-and-Wear-Nhs-Foundation-Trust; Blyth; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Lease cars

Childcare schemes

Staff discounts

Season tickets for travel

Cycle to work scheme

Job summary

Administration Assistant role at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) is based at the Plessey Centre in Blyth, with regular duties across local sites including Cramlington. The post is full-time, 37.5 hours per week, and offers NHS benefits with opportunities for development within an inclusive, supportive team.

The role focuses on delivering high-quality administrative support to the Adult Community Treatment Team, including reception duties, inbox management, RiO

Qualifications

• Proven administration experience.
• Experience using Microsoft Office packages (Word, Outlook).
• Experience in customer or service user focused environments.
• Typing/Note-taking duties and ability to manage records.

Responsibilities

• Provide comprehensive administrative support to the clinical team.
• Be the first point of contact for the service; greet clients and respond to enquiries.
• Manage reception duties, shared inbox, and appointment scheduling.
• Update RiO patient information system and prepare letters/reports.
• Take notes at team meetings and assist with post, supplies orders, and estates reporting.
• Demonstrate initiative, work under pressure, and maintain confidentiality.

Skills

Microsoft Office

Note-taking

Communication skills

RiO experience

Education

NVQ Level 2 in Business Administration

NVQ Level 2 in Customer Service

GCSE/O-Level equivalent

Tools

RiO

Job description

Administration Assistant role at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) is based at the Plessey Centre in Blyth, with regular duties across local sites including Cramlington. The post is full-time, 37.5 hours per week, and offers NHS benefits with opportunities for development within an inclusive, supportive team.

The role focuses on delivering high-quality administrative support to the Adult Community Treatment Team, including reception duties, inbox management, RiO