Administration Assistant

CNTW Community Interest Company; Blyth; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

CNTW NHS Foundation Trust is seeking an Administration Assistant to provide comprehensive support to the acute and community clinical teams. You will greet clients, manage enquiries, and maintain RiO records while handling correspondence and appointments.

The role requires strong IT skills, excellent communication, and the ability to work independently in a busy NHS environment. Based at the Plessey Centre in Blyth with travel to local sites as needed.

Qualifications

• General education to O-Level/GCSE or equivalent A-C grade.
• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.
• Working towards Level 2 standard in Maths and English.

Responsibilities

• Provide comprehensive administrative support to the clinical team under the Administration Team Lead.
• Be the first point of contact for the service, greet clients, respond to telephone and email enquiries, and manage reception duties.
• Manage a shared inbox, arrange appointments and meetings, update RiO patient information system, and type letters and reports.
• Take notes at team meetings, process incoming and outgoing post, order supplies, report estates issues, and respond to day-to-day queries.
• Demonstrate initiative, work under pressure, maintain confidentiality, and meet deadlines.

Skills

Administration experience

Typing RSA/OCR Level 2

Verbal and written communication

Interpersonal skills

MS Office

RiO software familiarity

Note taking

Organised / prioritise workload

Independent worker

Education

O-Level/GCSE or equivalent

NVQ Level 2 in Business Administration

NVQ Level 2 in Customer Service

Maths and English Level 2

Tools

RiO

Job description

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Assistant

The closing date is 05 November 2026

An exciting opportunity has arisen for an Administration Assistant to join our Adult Community Treatment Team.The role is primarily based at the Plessey Centre in Blyth; however, the post holder will also be required to work at other local sites, including West Farm House in Cramlington, on a regular basis in line with service needs. Travel expenses will be paid where appropriate and in accordance with Trust policy.The post holder will have experience of working in a similar environment and will possess previous administrative experience.Key skills and experience: Proven administration experience working within a team RSA/OCR Level 2 Typing qualification (or equivalent experience) Experience working in a customer, patient or service user-focused environment Excellent verbal and written communication skills Strong interpersonal skills Good IT skills, including Microsoft Office packages (including Microsoft Word) Experience of using electronic patient record systems such as RiO (training will be provided if required) Note-taking skills Ability to use initiative and work independently Well organised, with the ability to prioritise workload and meet deadlines Flexible and adaptable approach to work.

Main duties of the job

The post holder will be responsible for providing comprehensive administrative support to the clinical team under the direction of the Administration Team Lead.The role includes acting as the first point of contact for the service, greeting clients, responding to telephone and email enquiries, and managing reception duties as required. Responsibilities include managing a shared inbox, arranging appointments and meetings, updating and maintaining the RiO patient information system, typing letters and reports, taking notes at team meetings, processing incoming and outgoing post, ordering supplies, reporting estates issues, and responding to day-to-day queries.The post holder must be able to use their own initiative, work under pressure, maintain confidentiality at all times, and meet strict deadlines.Full details of duties and responsibilities are outlined in the attached Job Description.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Job responsibilities

This role is based within a mental health service and may involve regular exposure to sensitive, distressing or emotionally challenging situations. The post holder may have contact (in person or via telephone) with service users experiencing acute mental health difficulties, and may handle confidential information relating to complex or traumatic circumstances. Applicants should therefore be able to demonstrate resilience, emotional awareness, and the ability to maintain professionalism, confidentiality and compassion at all times. This is a non-clinical role and the post holder will be expected to work strictly within the boundaries of the role, referring any clinical queries or requests for advice to the appropriate qualified professional.

Please find attached job description for full details.

Please note - this vacancy may close early once a suitable number of applications are received.

Person Specification

Education and Qualification

• General level of education to O-Level/ GCSE or equivalent A-C grade
• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.
• Working towards Level 2 standard in Maths and English.

Skills and Knowledge

• Working knowledge of Microsoft applications, including e-mail communication
• Able to input data accurately and efficiently.
• Undertake repetitive tasks whilst maintaining attention to detail.
• Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
• Demonstrates good customer care skills at all times.
• Good working knowledge of office procedures.
• Good organisational and planning skills using own initiative.
• Working knowledge of RiO

Experience

• Ability to uphold confidentiality at all times.
• Able to prioritise and plan own workload.
• Experience of carrying out administrative tasks, e.g. data input, receiving and making telephone calls.
• Experience of working in an NHS/health care setting.
• Experience of processing NHS/health care documentation.
• Experience using stock ordering and/or petty cash systems.
• Experience of working with paper-based and electronic filing systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust