Administration Assistant

Cumbria,-Northumberland,-Tyne-and-Wear-Nhs-Foundation-Trust; Blyth; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Lease cars

Childcare schemes

Staff discounts

Season tickets for travel

Cycle to work scheme

Job summary

Administration Assistant role at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) is based at the Plessey Centre in Blyth, with regular duties across local sites including Cramlington. The post is full-time, 37.5 hours per week, and offers NHS benefits with opportunities for development within an inclusive, supportive team.

The role focuses on delivering high-quality administrative support to the Adult Community Treatment Team, including reception duties, inbox management, RiO

Qualifications

• Proven administration experience.
• Experience using Microsoft Office packages (Word, Outlook).
• Experience in customer or service user focused environments.
• Typing/Note-taking duties and ability to manage records.

Responsibilities

• Provide comprehensive administrative support to the clinical team.
• Be the first point of contact for the service; greet clients and respond to enquiries.
• Manage reception duties, shared inbox, and appointment scheduling.
• Update RiO patient information system and prepare letters/reports.
• Take notes at team meetings and assist with post, supplies orders, and estates reporting.
• Demonstrate initiative, work under pressure, and maintain confidentiality.

Skills

Microsoft Office

Note-taking

Communication skills

RiO experience

Education

NVQ Level 2 in Business Administration

NVQ Level 2 in Customer Service

GCSE/O-Level equivalent

Tools

RiO

Job description

Main area Adult Services Community Treatment Team Grade Band 2 Contract Permanent: Post holder to work across two main local sites (Blyth and Cramlington). Travel to other local bases may also be required at times Hours Full time - 37.5 hours per week (Monday - Friday, 9am - 5pm) Job ref 263-CCG26-405-HN

Employer Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Employer type NHS Site Plessey Centre Town Blyth Salary £25,272 per annum Salary period Yearly Closing 05/11/2026 23:59

Administration Assistant

Band 2

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Network
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

We’re always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay

Job overview

An exciting opportunity has arisen for an Administration Assistant to join our Adult Community Treatment Team.

The role is primarily based at the Plessey Centre in Blyth; however, the post holder will also be required to work at other local sites, including West Farm House in Cramlington, on a regular basis in line with service needs. Travel expenses will be paid where appropriate and in accordance with Trust policy.

The post holder will have experience of working in a similar environment and will possess previous administrative experience.

Key skills and experience:

• Proven administration experience working within a team
• RSA/OCR Level 2 Typing qualification (or equivalent experience)
• Experience working in a customer, patient or service user-focused environment
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Good IT skills, including Microsoft Office packages (including Microsoft Word)
• Experience of using electronic patient record systems such as RiO (training will be provided if required)
• Note-taking skills
• Ability to use initiative and work independently
• Well organised, with the ability to prioritise workload and meet deadlines
• Flexible and adaptable approach to work

You must hold the qualifications outlined within the Essential Criteria of the Person Specification.

Main duties of the job

The post holder will be responsible for providing comprehensive administrative support to the clinical team under the direction of the Administration Team Lead.

The role includes acting as the first point of contact for the service, greeting clients, responding to telephone and email enquiries, and managing reception duties as required. Responsibilities include managing a shared inbox, arranging appointments and meetings, updating and maintaining the RiO patient information system, typing letters and reports, taking notes at team meetings, processing incoming and outgoing post, ordering supplies, reporting estates issues, and responding to day-to-day queries.

The post holder must be able to use their own initiative, work under pressure, maintain confidentiality at all times, and meet strict deadlines.

Full details of duties and responsibilities are outlined in the attached Job Description.

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Detailed job description and main responsibilities

This role is based within a mental health service and may involve regular exposure to sensitive, distressing or emotionally challenging situations. The post holder may have contact (in person or via telephone) with service users experiencing acute mental health difficulties, and may handle confidential information relating to complex or traumatic circumstances. Applicants should therefore be able to demonstrate resilience, emotional awareness, and the ability to maintain professionalism, confidentiality and compassion at all times. This is a non-clinical role and the post holder will be expected to work strictly within the boundaries of the role, referring any clinical queries or requests for advice to the appropriate qualified professional.

Please find attached job description for full details.

Please note - this vacancy may close early once a suitable number of applications are received.

Person specification

Education and Qualification

• General level of education to O-Level/ GCSE or equivalent A-C grade
• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.
• Working towards Level 2 standard in Maths and English.

Skills and Knowledge

• Working knowledge of Microsoft applications, including e‑mail communication
• Able to input data accurately and efficiently.
• Undertake repetitive tasks whilst maintaining attention to detail.
• Good communication and interpersonal skills, both verbal and written, face‑to‑face and non‑facing customers.
• Demonstrates good customer care skills at all times.
• Good working knowledge of office procedures.
• Good organisational and planning skills using own initiative.
• Working knowledge of RiO

Experience

• Ability to uphold confidentiality at all times.
• Able to prioritise and plan own workload.
• Experience of carrying out administrative tasks, e.g. data input, receiving and making telephone calls.
• Experience of working in an NHS/health care setting.
• Experience of processing NHS/health care documentation.
• Experience using stock ordering and/or petty cash systems.
• Experience of working with paper-based and electronic filing systems.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please be aware this vacancy may close earlier than the stated closing date, should an appropriate number of applications be received.

Name Julie Dodd

Job title Administration Team Lead

Email address [e-mail]

Telephone number 07977098584

Additional information

To arrange an informal visit or discussion about the post, please contact:

Julie Dodd, Administration Lead - [e-mail]