Administration Assistant

Cumbria,-Northumberland,-Tyne-and-Wear-Nhs-Foundation-Trust; Newcastle upon Tyne; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust is seeking a Receptionist/Admin Assistant to join the Community Treatment Team at Oxford Centre, North Tyneside. This full-time role supports clinical teams with front-desk duties, appointment letters, and patient information processing.

Applicants should have NHS administration experience, good IT skills, and the ability to travel between bases as needed.

Qualifications

• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.
• GCSE/O-Level or equivalent education.

Responsibilities

• Provide reception and admin support to clinical teams.
• Greet patients and visitors and manage calls.
• Update and maintain patient information systems.
• Order supplies and report estates issues.

Skills

Excellent communication skills

Organisational skills

Teamwork

Education

NVQ Level 2 in Business Administration

NVQ Level 2 in Customer Service

GCSE/O-Level or equivalent

Tools

Microsoft Office

Job description

Main area Administration Grade Band 2 Contract Permanent: 5 days per week 09:00 to 17:00 Hours Full time - 37.5 hours per week (Monday, Tuesday, Wednesday, Thursday, Friday) Job ref 263-CCG26-158-AD-D

Employer Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Employer type NHS Site The Oxford Centre Town Longbenton Salary £25,272 per annun Salary period Yearly Closing 30/10/2026 18:00

Administration Assistant

Band 2

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Network
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

We’re always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay

Job overview

An exciting opportunity has arisen for a suitably experienced Receptionist/Admin Assistant to join our busy Community Treatment Team at Oxford Centre, North Tyneside.

The ability to travel within the local area is a must, as at times you will be required to cover each of our North Tyneside team bases, which will include Whitley Bay, North Shields and Forest Hall to support service delivery.

This is a full-time role, Monday to Friday, 9:00am – 5:00pm. The successful candidate must be flexible, adaptable and able to provide support across the service as required. Previous administrative experience, ideally within a similar environment, is essential

Main duties of the job

We are looking for an enthusiastic, reliable and professional individual to join our friendly, dedicated and supportive administrative team. This role offers the opportunity to contribute to the delivery of high-quality administrative support within a healthcare environment while interacting with patients, carers and professionals on a daily basis.

The post holder will provide comprehensive administrative and reception support to the clinical teams under the direction of the Administration Team Lead.

This challenging and rewarding role consists of acting as the first point of contact for the service on reception, greeting patients and visitors, taking calls, assisting clinical colleagues, typing appointment letters, clinic letters, scanning for the wider team, working from a shared inbox, updating and maintaining the RIO patient information system, processing incoming and outcoming post, ordering supplies and reporting estates issues.

The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to ensure they participate on all relevant training courses appropriate to the role.

The post holder will also support the wider administrative team and contribute to the smooth day-to-day running of the service. The ability to use initiative, prioritise workload, maintain confidentiality and meet deadlines is essential.

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Detailed job description and main responsibilities

Please find attached job description for full details.

Person specification

Education and Qualifications

• Good general level of education to O-Level/ GCSE or equivalent
• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.

Skills and Knowledge

• Working knowledge of Microsoft packages including email, word
• Able to input data accurately and efficiently.
• Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
• Demonstrates good customer care skills at all times.
• Good working knowledge of office procedures.
• Good organisational and planning skills using own initiative.
• Knowledge of working in an NHS environment.
• Ability to maintain and update patient information database(s).

Experience

• Experience of working in an administration role in similar environment (min 1 year)
• Ability to uphold confidentiality at all times.
• Able to prioritise and plan own workload.
• Experience of working in an NHS/health care setting.
• Experience using stock ordering and/or petty cash systems.
• Experience of working with paper-based and electronic filing systems.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please be aware this vacancy may close earlier than the stated closing date, should an appropriate number of applications be received.

Name Deborah Rutter Job title Admin Manager Email address [e-mail] Telephone number 07813396405 Additional information

For an informal conversation about the role or to arrange an informal visit please do not hesitate to contact:

Joanne Riley , Admin Team Lead

[e-mail]

0191 640 0131