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East of England Community Health & Care NHS Trust; Milton Keynes; On-site; GBP 11,000 - 15,000; Part time

Job summary

East of England Community Health and Care NHS Trust is seeking a Part Time Administration Assistant (18.5 hours, fixed term 12 months) to support the iCaSH service across Milton Keynes. The role provides reception, call handling, and appointment booking with a focus on high-quality patient care.

The successful candidate will manage patient demographics, maintain records both manual and electronic, and assist with general administration and mail handling within the iCaSH team.

Qualifications

• Experience in administration/reception
• Ability to manage appointments and bookings
• Confidential handling of patient information and data protection

Responsibilities

• Provide call taking, reception, front of house and appointment booking for patients.
• Act as first point of contact to patients and visitors.
• Update patient demographics on the clinical system and booking/waiting list processes.
• Maintain accurate patient records manually and electronically.
• Handle mail and dispatch as required.
• Assist with archiving of clinical notes and NHS Trust policies.

Skills

Reception duties

Customer service

Data entry

IT systems

Education

GCSEs or equivalent

Tools

Microsoft Office

Clinical information systems

Job description

Company: East of England Community Health & Care NHS Trust

A Vacancy at East of England Community Health and Care NHS Trust (Cambridgeshire).

An exciting opportunity has arisen for an enthusiastic and committed Part Time Administration Assistant (18.5 hours Fixed Term 12 months) to provide high-quality services to the community who use the Integrated Contraception and Sexual Health (iCaSH) services across Milton Keynes. Your main base will be 624 South Fifth Street.

To provide call taker, reception, front of house, appointment booking for patients and additional administration support function to the iCaSH service clinical and non-clinical teams.

Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.

18.5 hours per week, Monday 0900-1400 / Tuesday 0900-1400 / Wednesday 1630-20.00 Thursday 0900-1400 and Saturday on rotation 0900-1300 with half day off in that week.

Should we receive a high number of applications we reserve the right to close this vacancy at any point after 29th September 2026.

Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous, and professional manner, promptly prioritising as required dependant on urgency of enquiry.

Facilitate communication with patients booking of appointments for clinics via relevant contact methods for example, telephone, online booking, direct messaging and chat functions, using the clinical system and other local booking/waiting list processes.

Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.

Maintain accurate patient records both manual and electronic in accordance with the organisation’s Record Keeping Policy.

Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.

When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.

Maintain accurate patient records both manual and electronic in accordance with the organisation’s Record Keeping Policy.

When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.

When required, take bookings for meeting rooms.

Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy.

Provide administration support to the iCaSH Service secretaries if required.

Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.

Open, sort and prioritise clinic mail. Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record.

Communication

Facilitate communication with patients and booking of appointments for clinics via relevant contact methods (for example, telephone, online booking, direct messaging and chat functions) using the clinical system and other local booking/waiting list processes.

Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.

Key working relationships

The general public including patients and their families if appropriate

Head of iCaSH Services

iCaSH Service Manager

Clinical Nurse Manager

Administration Team

iCaSH Locality Team

iCaSH Clinical Team

iCaSH Medical Team

Other Cambridgeshire Community Services employees

iCaSH/CCS Subcontracted Services

External/Third party organisations

Budgetary Responsibility

Contribute to the financial delivery and sustainability of the department objectives.

Support with stock control and ordering as required.

People Management

Maintain own professional development and participate in The Trust’s appraisal and KSF process.

Participate/support in clinical audit, service development and research projects if required.

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes.

The post holder must adhere to infection prevention and control policies and procedures.

Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust.

The post holder should participate in Clinical & Safeguarding audits, research and service redesign and development projects as required.

The post holder is required to participate in relevant emergency preparedness process for their team.

This advert closes on Tuesday 6 Oct 2026