Administration Assistant

Cambridgeshire Community Services NHS Trust; Norwich; On-site; GBP 11,000 - 15,000; Part time

Job summary

Cambridgeshire Community Services NHS Trust is seeking an Administrator Assistant for the Norwich iCaSH clinic. The role covers reception, front of house, call-taking, appointment management and general admin support within a busy NHS service.

Shift pattern is Monday to Saturday on a rota, with extended days until 7:30pm on two evenings and Saturday mornings. Prior call-taking experience is desirable; ability to work in a team is essential.

Qualifications

• Experience in busy NHS reception environment is preferable.
• Strong organisational and multitasking abilities are essential.
• Excellent communication and telephone manner for patient contact.

Responsibilities

• Provide reception, front of house, call-taking and appointment duties.
• Bookings and rearranging appointments; support for clinical and non-clinical teams.
• Answer calls to the service promptly and professionally.
• Maintain accurate patient records (manual and electronic) in line with policy.
• Provide admin support to iCaSH Service secretaries when required.

Skills

PC skills

Systems training

Work under pressure

Organisation

Telephone skills

Job description

Part Time position, 26 hours per week at our Norwich Clinic

Looking for an admin role within the NHS?

We are looking for an individual to join our busy clinic, do you enjoy a challenge & do you have:

• Good all round PC skills
• Willingness to train on various systems
• The ability to cope under pressure
• Excellent organisational skills
• Excellent telephone & communication skills.

Monday - Saturday on a rota basis so each day & hours will be different each week depending on service needs.

You will provide reception, front of house, call taker, appointments & additional clinical support duties and a wide range of administrative support functions to the iCaSH service clinical and non-clinical teams.

The service delivers care specifically to meet the needs of its diverse population across Norfolk. The service is community based with clinics in Norwich, Great Yarmouth & King’s Lynn providing contraception, sexual health & HIV care & treatment.

The post available is based at our Norwich clinic with call handling being the principal aspect of this role. The service operates Monday – Friday including 2 longer days till 7.30pm and Saturday mornings which staff cover on a rota basis.

Should we receive a high number of applications we reserve the right to close this vacancy at any point after 23/10/2026

We are looking for motivated & enthusiastic Administrator Assistant with a strong work ethic to join us. Applicants will preferably demonstrate previous call taking experience & have the ability to work within a busy team with a high call activity into the service.

The main aspect of this role will be answering calls into the service, along with booking and re arranging appointments, reception cover, front of house cover and additional administration duties and to support both clinical and non-clinical teams in service delivery.

Act as the first point of contact to patients predominantly via the telephones. Ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.

Maintain accurate patient records both manual and electronic in accordance with the organisation’s Record Keeping Policy.

Provide administration support to the iCaSH Service secretaries if required.

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

For further details / informal visits contact: Name: Gemmalea Green Job title: Deputy Operational Site Lead Email address: [e-mail] Telephone number: 07710303956