Administration Assistant

CNTW NHS Foundation Trust; Jarrow; On-site; GBP 21,000 - 26,000; Full time

Job summary

CNTW NHS Foundation Trust in Jarrow is seeking a motivated Receptionist/Admin Assistant to join the South Tyneside Community Treatment Team at Palmer Hospital. This full-time role runs Monday to Friday, 9:00am – 5:00pm, and involves welcoming patients, answering calls, and providing comprehensive admin support across the service.

You will use your NHS customer-service experience to manage a busy reception, type appointment letters, scan documents, update the RIO system, handle post and

Qualifications

• Previous administrative experience, ideally within a similar environment.
• Experience handling reception duties and communications.
• Good IT skills and ability to update databases.

Responsibilities

• Act as first point of contact on reception, greeting patients and visitors.
• Answer and route calls and assist clinical colleagues.
• Type appointment letters and clinic letters for the team.
• Scan documents and update the RIO patient information system.
• Manage incoming/outgoing post and order supplies.
• Report estates issues and maintain confidentiality.
• Participate in relevant training for the role.

Skills

Administrative experience

Reception duties

Communication skills

IT skills

Tools

RIO patient information system

Microsoft Office

Job description

An exciting opportunity has arisen for a suitably experienced Receptionist/Admin Assistant to join South Tyneside Community Treatment Team at Palmer Hospital, Jarrow

This is afull-time role, Monday to Friday, 9:00am - 5:00pm. The successful candidate must be flexible, adaptable and able to provide support across the service as required. Previous administrative experience, ideally within a similar environment, is essential, We are looking for an enthusiastic, reliable and professional individual to join our friendly, dedicated and supportive administrative team. This role offers the opportunity to contribute to the delivery of high-quality administrative support within a healthcare environment while interacting with patients, carers and professionals on a daily basis.

The post holder will provide comprehensive administrative and reception support to the clinical teams under the direction of the Administration Team Lead.

This challenging and rewarding role consists of acting as the first point of contact for the service on reception, greeting patients and visitors, taking calls, assisting clinical colleagues, typing appointment letters, clinic letters, scanning for the wider team, working from a shared inbox, updating and maintaining the RIO patient information system, processing incoming and outcoming post, ordering supplies and reporting estates issues.

The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to ensure they participate on all relevant training courses appropriate to the role.

The post holder will also support the wider administrative team and contribute to the smooth day-to-day running of the service. The ability to use initiative, prioritise workload, maintain confidentiality and meet deadlines is essential.

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.