New! Head of Compliance | Conveyancing Services

TSR Legal; Newport; Hybrid; GBP 70,000 - 80,000; Full time

Job summary

A leading multi-location conveyancing organisation is seeking an experienced Head of Compliance to lead its regulatory, risk, and quality framework. This senior role involves managing a compliance team, overseeing complaint handling, and ensuring adherence to regulatory standards. Candidates should be qualified lawyers with at least 5 years PQE and strong conveyancing experience. Benefits include hybrid working, 25 days of annual leave, a pension scheme, and structured compliance training.

Benefits

25 days annual leave + bank holidays

Pension scheme

Structured CPD and specialist compliance training

Supportive, collaborative working environment

Qualifications

• Minimum 5 years PQE and 8+ years of conveyancing experience.
• Strong understanding of regulatory frameworks within conveyancing.
• Experienced in leading or influencing compliance functions.

Responsibilities

• Lead and develop the Compliance Team, including direct management of the Senior Compliance Officer.
• Oversee complaint handling, ensuring accurate investigation and reporting.
• Communicate upcoming regulatory and legislative changes.

Skills

Excellent communication and interpersonal skills

Strong analytical and problem-solving ability

Highly organised, reliable, and proactive

Able to work collaboratively

Professional, trustworthy and adaptable

Education

Qualified lawyer (CLC / SRA / CILEx)

Job description

Head of Compliance – Leading Multi-Site Conveyancing Business Locations: Cardiff Working Pattern: Full-time, Hybrid

Overview

I am working with a respected, multi-location conveyancing organisation that is seeking an experienced Head of Compliance to lead its regulatory, risk and quality framework. This is a senior strategic role with influence across the entire business, supported by an established compliance team.

Key Responsibilities

Leadership & Oversight

Lead and develop the Compliance Team, including direct management of the Senior Compliance Officer.

Oversee complaint handling, Legal Ombudsman escalations, and PI-related notifications, ensuring accurate investigation and reporting.

Provide coaching, guidance and pragmatic compliance support across the business.

Deliver workshops, feedback sessions and training to embed a strong compliance culture.

Risk, Quality & Regulatory Management

Maintain and enhance professional and ethical standards across the business.

Conduct focused audits and thematic reviews to assess service quality and policy adherence.

Update compliance MI, identify trends, and recommend improvements.

Communicate upcoming regulatory and legislative changes, supporting the business in adapting effectively.

Lead the annual review of the Practice-Wide Risk Assessment and update policies where necessary.

AML & Data Protection

Act as Deputy MLRO—chair AML committees, guide complex decisions, and step into the MLRO role when required.

Approve annual AML training content and ensure all staff receive role-appropriate AML training.

Serve as the organisation's Data Protection Officer, providing guidance and collaborating with group DPO teams.

Stakeholder & External Relationships

Maintain a professional relationship with the regulatory body and key external partners (e.g., verification providers, Land Registry, lender panel administrators).

Produce compliance guides, practice pointers and legal updates for internal use.

Support senior leadership with projects, technology assessments, consultations, and strategic initiatives.

Essential Background

Qualified lawyer (CLC / SRA / CILEx)

Minimum 5 years PQE and 8+ years’ conveyancing experience

Strong understanding of regulatory frameworks within conveyancing

Experienced in leading or influencing compliance functions

Skills & Attributes

Excellent communication and interpersonal skills

Highly organised, reliable, and proactive

Strong analytical and problem-solving ability

Able to work collaboratively with operational and training teams

Professional, trustworthy and adaptable

Benefits & Conditions

Hybrid working

25 days annual leave + bank holidays

Pension scheme

Structured CPD and specialist compliance training

Supportive, collaborative working environment

If you are an experienced compliance professional or senior conveyancer looking to step into a high-impact leadership role, I would be delighted to discuss this opportunity further. Please get in touch with Hannah at TSR Legal to arrange a confidential conversation. ([e-mail] / 02920 388100)