Network & Telecoms Engineer | Hampshire Hospitals NHS Foundation Trust

Hampshire Hospitals NHS Foundation Trust; Basingstoke and Deane; On-site; GBP 30,000 - 45,000; Full time

Job summary

A major healthcare provider in the UK is seeking a Network & Telecoms Engineer to maintain and enhance their digital infrastructure across various sites. This hands-on role requires technical leadership in implementing advanced network technologies, addressing issues, and ensuring seamless service for staff, patients, and visitors. Ideal candidates will possess strong troubleshooting skills, customer-facing experience, and familiarity with network systems. The position includes participation in the 24/7 on-call rota.

Qualifications

• Hands-on experience in network and telecoms systems.
• Ability to engage with stakeholders professionally.
• Experience with wired and wireless networks.

Responsibilities

• Maintain and develop network and telecoms systems.
• Lead technical solutions that drive innovation.
• Manage system updates with minimal disruption.
• Deliver assigned project tasks on time.

Skills

Technical solutions identification

Troubleshooting complex issues

Customer service

Project management

Tools

Mitel IP telephony

Firewalls

Job description

Network & Telecoms Engineer

Join us a Network & Telecoms Engineer and play a key role in keeping our digital infrastructure running smoothly across all Trust sites. In this hands‑on, customer‑facing role, you will:

Maintain and develop our network and telecoms systems to meet the evolving needs of staff, patients, and visitors.
• Lead technical solutions – identify, recommend, and implement cost‑effective technologies that drive innovation.
• Act as the technical lead on BAU and project tasks, collaborating with colleagues to troubleshoot complex issues and deliver multi‑disciplinary projects.
• Engage with stakeholders via phone, email, and face‑to‑face, always delivering a professional, high‑quality service.
• Participate in the 24/7 on‑call rota and carry out planned maintenance outside core hours, including evenings and weekends.
• Implement and maintain the Trust’s network and telecoms infrastructure to ensure reliable digital services for staff, patients, and visitors, including:
  1. Wired and wireless networks
  2. External connectivity (WAN, internet, remote access, VPN)
  3. Firewalls
  4. On‑premise and off‑premise network and telecoms systems
  5. Telecoms solutions, including Mitel IP telephony
• Diagnose and resolve faults by completing assigned Service Desk tickets within SLA, keeping customers informed and escalating where necessary.
• Deliver assigned project tasks on time, providing regular updates to stakeholders and escalating risks promptly.
• Provide on‑site support across all Trust locations for BAU activities, ticket resolution, and project delivery.
• Manage system updates and upgrades with minimal disruption to live services.
• Create and maintain accurate documentation for all network and telecoms systems.

Our Vision

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our Culture

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

Our Services

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

Our Trust

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Please see the attached Job Description and Person Specification for further information about the post.

This advert closes on Monday 8 Dec 2025.