Network Support Engineer

Talent Acquisition Bureau Ltd; Basildon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A Managed Service Provider is seeking a Network Support Engineer to maintain and optimize complex network infrastructures. You will function as part of a team, working with LAN and WAN environments, including switches, routers, and firewalls. The role allows for a hybrid work model, focusing on both remote diagnostics and on-site implementations. Strong knowledge of TCP/IP, firewalls, and cloud networking is essential. Offering competitive salary, bonuses, and perks including healthcare after service.

Benefits

Team socials & events

Vitality Healthcare after 12 months service

Qualifications

• Proven networking support experience in dynamic environments.
• Ability to explain complex technical issues clearly to non-technical users.
• Experience with monitoring and managing performance through common network tools.

Responsibilities

• Maintaining, troubleshooting, and optimizing complex network infrastructures.
• Configuring and maintaining firewalls, switches, and routers.
• Supporting Office 365 / Microsoft 365 connectivity and cloud integration.
• Implementing and supporting VPNs for remote users.

Skills

Strong understanding of TCP / IP, DNS, DHCP, VLANs, and VPNs

Experience with enterprise-grade switches, routers, and firewalls

Hands-on knowledge of firewall management and network security

Familiarity with Azure and/or AWS networking services

Ability to monitor, diagnose, and resolve network performance issues

Experience with wireless networks (Wi-Fi design, deployment, troubleshooting)

Education

Certifications such as CCNA, CompTIA Network+, or equivalent

Job description

Role :

Network Support Engineer

Overview

Location : Basildon, Essex : Flexible / Hybrid (with travel as required)

Type : Full-Time

Salary : Competitive + Performance Bonus + Benefits

Are you passionate about keeping networks running at their best? Our client are a Managed Service Provider, we deliver high-performance IT services to clients across the UK, empowering businesses to stay connected and secure. With ever growing demand for our 25+ years of expertise, we’re on the lookout for a talented Network Support Engineer to join our expanding networking team.

What You’ll Do

As a Network Support Engineer, with the wider team you’ll be the go-to specialist for maintaining, troubleshooting, and optimising complex network infrastructures. You’ll support both LAN and WAN environments, working across switches, routers, firewalls, and wireless solutions, while also helping clients transition to modern cloud networking technologies.

Expect a mix of remote diagnostics and on-site implementations, with the opportunity to get hands-on with enterprise-grade solutions in a variety of industries.

What You Bring

• Strong understanding of TCP / IP, DNS, DHCP, VLANs, and VPNs
• Experience with enterprise-grade switches, routers, and firewalls (Fortinet, Cisco or similar)
• Hands‑on knowledge of firewall management and network security best practices
• Familiarity with Azure and / or AWS networking services
• Ability to monitor, diagnose, and resolve network performance issues (Forti-Analyser, PRTG etc)
• Experience with wireless networks (Wi‑Fi design, deployment, troubleshooting)
• Desirable : Certifications such as CCNA, CompTIA Network+, or equivalent

Your Experience

You’re an IT professional with proven networking support experience. You enjoy problem‑solving, thrive in dynamic environments, and can explain complex technical issues clearly to non‑technical users.

• Network support & fault resolution in live environments
• Configuring and maintaining firewalls, switches, and routers
• Supporting Office 365 / Microsoft 365 connectivity and cloud integration
• Implementing and supporting VPNs for remote users
• Monitoring and managing performance through common network tools

The Package

Hours : Mon–Fri 08 : 30–17 : 00 + Sat AM rota (after 6 months)

Holiday : 22 days + bank holidays

Bonus : Monthly performance & training‑based reward scheme

Perks : Team socials & events. Vitality Healthcare after 12 months service

Transport : Own transport required for on‑site visits

Flexibility

They operate a hybrid‑first culture, so while you’ll occasionally visit client sites and our HQ in Basildon, Essex, you’ll have flexibility to work from home. We’re looking for someone who is motivated, adaptable, and confident working both independently and as part of a collaborative engineering team. Most importantly, the willingness to learn and develop your experience