Network Service Technician

Thames Water; Yate; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading water and wastewater service provider is seeking a Network Service Technician to maintain the clean water network in the Thames Valley area. This field-based role involves resolving customer issues related to water pressure and emergency repairs, making strong customer service skills essential. The position offers a salary of up to £32,000 annually, alongside a van, excellent benefits, and opportunities for growth.

Benefits

Pension Scheme

Generous Annual Leave

Performance-related pay

Health and wellbeing benefits

Qualifications

• Full UK driving licence required.
• Experience in a dynamic customer service environment.
• Knowledge of plumbing or water mains is advantageous.

Responsibilities

• Maintain and resolve issues within the water network.
• Operate and isolate water mains for maintenance.
• Address customer queries and complaints.
• Investigate network performance issues.

Skills

Customer service experience

Plumbing experience

IT literacy

Time management

Job description

Overview

Join Thames Water as a Network Service Technician, where you’ll play a key role in maintaining and resolving issues within our clean water network, ensuring minimal disruption to customer supply across the Thames Valley area. This is a varied, field-based role combining customer service, technical problem-solving, and network maintenance. You’ll be the face of Thames Water to many of our customers, helping with anything from pressure issues to emergency repairs.

Location & Working Pattern

Base Location: Highworth - SN6 7NA, but you will cover the Thames Valley area.

Working Pattern: 38 hours/week + rota. (1 in 8 late shifts & standby)

Salary & Benefits

Salary: Up to £32,000 per annum (depending on experience) + a Van and a fuel card.

What you’ll be doing

• Operate and isolate water mains for planned or emergency works.
• Own and resolve customer queries and complaints.
• Support project work and leakage detection activities.
• Investigate and resolve network performance issues.
• Ensure compliance with health & safety and water quality standards.

Essential Criteria

• Full UK driving licence (essential).
• Strong customer service experience in a dynamic environment.
• Plumbing, water mains, or leakage experience (advantageous).
• IT literacy and good time management.
• Positive attitude and a can-do approach.

What’s in it for you?

• Salary up to £32,000 per annum, depending on skills and experience.
• Annual Leave - 24 days holiday per year, increasing to 28 with length of service (plus bank holidays).
• Performance-related pay linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Benefits focused on health, wellbeing, and finances, including annual health MOTs, physiotherapy and counselling, Cycle to Work, shopping vouchers, and life assurance.

About Thames Water

We’re the UK’s largest water and wastewater company, serving more than 16 million customers. We aim to build a better future for our customers, communities, people, and the planet. We’re committed to being a diverse and inclusive place to work and support adjustments in recruitment where needed.

Working at Thames Water

Thames Water offers a unique, rewarding, and diverse workplace with meaningful career opportunities, flexible working, and excellent benefits. We support you on a sustainable and successful career, helping to protect the world of water for future generations. We’re a team that supports each other and strives to make a daily difference.

Additional Information

Disclaimer: due to high application volumes we may close the advert earlier than the advertised date. If you need adjustments during the recruitment process, please let us know so we can support you.