Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Slough; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as a Network Operations Specialist in Slough, where you'll support critical infrastructure operations. You'll handle incident management, coordinate with various teams, and ensure effective communication with customers. This role offers a chance to develop skills in a dynamic environment while contributing to essential services.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line Diagnostics

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience Required), Slough

Join our Engineering Team at Telent, where you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Be part of a high-performing team handling complex and critical work to build and maintain the nation's critical infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician role involves providing administrative support to the NOC engineering team, ensuring all incidents are resolved in accordance with procedures and contractual KPIs. The position requires working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineering groups, and other service providers.
• Manage incident tickets with regular and comprehensive updates.
• Organise traffic management, coordinating with traffic management providers, regional control teams, and field resources.
• Communicate with customers to provide updates on network incidents.
• Coordinate with utility companies regarding power loss issues affecting the network.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Good communication skills and the ability to liaise with people at all levels of seniority.
• Proficiency with Microsoft Office packages.

What we offer:

A career at Telent offers opportunities across many sectors, roles, technologies, and clients, allowing you to develop, learn new skills, and make an impact. We are committed to creating an inclusive culture that respects and values diversity, enabling everyone to be themselves and thrive at work.

The additional benefits include:

• 34 days holiday (including public holidays), with options to buy or sell days annually OR 26 days holiday plus public holidays with the same options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through the Telent Reward scheme.

Learn more about Telent:

Click here for the Telent Video!

We are passionate about fostering a diverse and inclusive environment where everyone feels they belong, can be themselves, and are empowered to reach their full potential. Our teams reflect the diverse communities we serve.