Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Crawley; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as a Network Operations Specialist in Crawley, supporting critical infrastructure. Work in a dynamic team, handling incidents and ensuring service excellence. Enjoy diverse benefits and a commitment to inclusion and development.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience within a NOC environment.

Responsibilities

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets based on customer reports.
• Manage incident tickets, ensuring regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

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Network Operations Specialist (Previous Relevant Experience is Required), Crawley, West Sussex

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Client:

Telent

Location:

Crawley, West Sussex, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Join a high-performing team doing complex and critical work. Help build and maintain the nation's critical infrastructure connectivity and protection 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, assisting in ensuring all incidents are resolved according to procedures and meeting contractual KPIs. The role involves working as part of a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets based on customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineering groups, and other service providers.
• Manage incident tickets, ensuring regular and comprehensive updates.
• Organise traffic management, coordinating with traffic management providers, regional control teams, and field resources.
• Liaise with customers to provide updates on network incidents.
• Coordinate with utility companies regarding power loss issues affecting the network.

Who you are:

You will have previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Good communication skills and ability to liaise with people at all levels of seniority.
• Good understanding of Microsoft Office packages.

What we offer:

A career at Telent can span many sectors, roles, technologies, and clients, providing opportunities to develop, learn new skills, and make an impact. We are growing and rely on our committed team to deliver.

We nurture talent through our ongoing commitment to creating an inclusive culture that respects and values differences and celebrates diverse ideas. We want everyone to feel they can be themselves and thrive at work.

The additional benefits with this role:

• 34 days holiday, including public holidays, with options to buy or sell days annually OR 26 days holiday plus public holidays, with options to buy or sell days.
• Company pension scheme.
• A range of family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through the Telent Reward scheme.

Learn more about Telent:

Click here for the Telent Video!

We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves, and is empowered to reach their full potential. People are at the heart of our business, and we believe our teams should reflect the diverse experiences and backgrounds of the communities we support.