Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Hemel Hempstead; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in Hemel Hempstead is seeking a Network Operations Specialist to join their high-performing engineering team. This role involves providing administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and KPIs. The successful candidate will manage incident tickets, coordinate with utility companies, and communicate with customers about network incidents. The position requires working in a 24/7 shift rota, making it essential for candidates to have relevant experience in a NOC environment.

Benefits

34 days holiday

Company pension

Health and wellbeing support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience in incident resolution.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line Diagnostics

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience is Required), Hemel Hempstead

This role at Telent offers an opportunity to be part of a high-performing engineering team that supports critical infrastructure. The Network Operations Centre (NOC) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The position involves working in a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate/despatch tickets to technical support, field engineering, and service providers.
5. Manage incident tickets with regular updates.
6. Organise traffic management, coordinating with providers, control teams, and field resources.
7. Communicate with customers about network incidents.
8. Coordinate with utility companies regarding power-related network issues.

Qualifications:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment. Experience in 1st Line diagnostics and incident resolution. Good communication skills and familiarity with Microsoft Office packages.

What We Offer:

Opportunities for career development across various sectors, roles, and technologies. An inclusive culture that values diversity and individual growth. Benefits include 34 days holiday (including public holidays) with buy/sell options, company pension, family-friendly policies, health and wellbeing support, and discounts on cinema, dining, and shopping through the Telent Reward scheme.

About Telent:

We are committed to diversity and inclusion, fostering an environment where everyone can thrive and be their authentic selves. We value the diverse backgrounds and experiences of our teams, reflecting the communities we serve.