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Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom

Watford

On-site

GBP 30,000 - 40,000

Full time

Yesterday
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Job summary

Join a leading company as a Network Operations Specialist in Watford, where you'll support critical infrastructure connectivity and security. This role involves managing incident tickets, coordinating with teams, and ensuring high-quality service delivery in a 24/7 environment.

Benefits

34 days holiday
Company pension scheme
Family-friendly policies
Occupational health and wellbeing support
Discounts on cinema, dining, and shopping

Qualifications

  • Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Responsibilities

  • Handle incoming calls and emails, responding according to KPIs.
  • Create network incident tickets from customer reports.
  • Manage incident tickets with regular updates.

Skills

Communication
1st Line diagnostics

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience is Required), Watford, Hertfordshire

Client: Telent

Location: Watford, Hertfordshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions while working closely with technical experts. Be part of a high-performing team handling complex, critical work to maintain the nation's critical infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:
  1. Handle incoming calls and emails, responding according to KPIs.
  2. Create network incident tickets from customer reports.
  3. Action Service Requests.
  4. Assign tickets to support teams and service providers.
  5. Manage incident tickets with regular updates.
  6. Coordinate traffic management with relevant providers and teams.
  7. Communicate incident updates to customers.
  8. Collaborate with utility companies during power-related network issues.
Who You Are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:
  • Experience with 1st Line diagnostics and incident resolution.
  • Strong communication skills across all levels of seniority.
  • Proficiency in Microsoft Office.
What We Offer:

A diverse career with opportunities across sectors, roles, and technologies. We foster an inclusive culture that values diversity, enabling everyone to thrive and develop their skills.

Additional Benefits:
  • 34 days holiday (including public holidays) with options to buy or sell days, or 26 days with similar options.
  • Company pension scheme.
  • Family-friendly policies.
  • Occupational health and wellbeing support.
  • Discounts on cinema, dining, and shopping through the Telent Reward scheme.
Learn More:

Watch our Telent Video to discover more about us!

We are committed to diversity and inclusion, fostering an environment where everyone feels valued, respected, and empowered to reach their full potential.

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