Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in Milton Keynes is seeking a Network Operations Specialist to join their Engineering Team. This role involves providing administrative support to the NOC engineering team, managing incident tickets, and ensuring efficient resolution of network issues. The ideal candidate will have experience in a NOC environment and strong communication skills. The company offers a diverse career with opportunities for growth, along with a range of benefits including a generous holiday allowance and pension scheme.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Strong communication skills

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience is Required), Milton Keynes

This role is with Telent, where you'll be part of our Engineering Team, driving innovation and supporting critical infrastructure. The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incidents are resolved efficiently and KPIs are met. The position involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate and dispatch tickets to support teams and service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with providers and regional teams.
7. Communicate with customers about network incidents.
8. Coordinate with utility companies regarding power-related network issues.

Who You Are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills to liaise across all levels of seniority.
• Proficiency with Microsoft Office suite.

What We Offer:

A diverse career across sectors, roles, and technologies, with opportunities for growth and impact. We foster an inclusive culture that values diversity and individual authenticity.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More:

Watch the Telent Video here!

We are committed to diversity and inclusion, creating a workplace where everyone can thrive and be themselves.