Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Reading; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a Network Operations Specialist in Reading, where you'll support critical infrastructure and ensure incident resolution aligns with KPIs. Be part of a high-performing team dedicated to keeping networks connected 24/7. This role involves handling customer communications, managing incident tickets, and coordinating with various teams to ensure smooth operations. Enjoy a career that values diversity and offers opportunities for skill development.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience is Required)

Client: Telent

Location: Reading, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and drive common solutions, working closely with technical experts dedicated to impactful work. Be part of a high-performing team managing complex, critical infrastructure to keep the nation's networks connected and protected 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. This role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers, control teams, and field resources.
• Communicate incident updates to customers.
• Coordinate with utility companies regarding power loss issues.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Good communication skills and ability to liaise at all levels of seniority.
• Proficiency with Microsoft Office packages.

What we offer:

A career at Telent offers opportunities across sectors, roles, technologies, and clients, fostering skill development and impactful work. We value diversity and inclusion, creating a culture where everyone can thrive.

Additional benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are committed to diversity and inclusion, ensuring our teams reflect the communities we serve, and fostering an environment where everyone can be themselves and reach their full potential.