Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Southampton; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as a Network Operations Specialist in Southampton. This role involves supporting critical infrastructure, managing network incidents, and working closely with technical teams. Enjoy a diverse and inclusive environment with ample opportunities for growth and development.

Benefits

34 days holiday, including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.
• Experience with 1st Line diagnostics and incident resolution.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Good communication skills

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience is Required), Southampton

Client: Telent

Location: Southampton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Description:

Join our Engineering Team at Telent to innovate and drive solutions, working closely with technical experts to make an impact. Be part of a high-performing team handling complex work to keep the nation's critical infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution according to procedures and contractual KPIs. The role involves working on a 24/7 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Organise traffic management, coordinating with providers, regional control, and field resources.
• Liaise with customers for network incident updates.
• Coordinate with utility companies regarding power-related network issues.

Who you are:

You have previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Good communication skills and ability to liaise with all levels of seniority.
• Proficiency in Microsoft Office packages.

What we offer:

A career at Telent offers opportunities across many sectors, roles, and technologies, allowing you to develop new skills and make an impact. We value an inclusive culture that respects diversity and encourages everyone to be themselves and thrive at work.

The additional benefits with this role:

• 34 days holiday, including public holidays, with options to buy or sell days, or 26 days plus holidays with options to buy or sell days.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are committed to creating a diverse and inclusive environment where everyone feels they belong, can be themselves, and are empowered to reach their full potential.