Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Swindon; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as a Network Operations Specialist in Swindon, where you will support the NOC engineering team in managing critical network incidents. This role involves working on a 24/7 shift rota, ensuring effective communication and incident resolution while collaborating with various teams and utility companies. The company offers a diverse career path with opportunities for personal growth and a supportive work environment.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding within KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st line diagnostics

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience is Required), Swindon, Wiltshire

Join our Engineering Team at Telent and be empowered to innovate and develop solutions, working closely with technical experts committed to impactful work. Be part of a high-performing team managing complex and critical tasks to keep the nation's infrastructure connected and protected 24/7.

Job Role:

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role requires working on a 24/7, 365-day shift rota.

Key Responsibilities:

1. Handle incoming calls and emails, responding within KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Assign tickets to support and engineering teams, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with providers, control teams, and field resources.
7. Communicate with customers regarding network incidents.
8. Collaborate with utility companies during power-related network issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Essential Requirements:

• Experience with 1st line diagnostics and incident resolution.
• Strong communication skills across all levels.
• Proficiency with Microsoft Office.

What We Offer:

A diverse career with opportunities to develop and learn across sectors, roles, and technologies. We value and nurture talent through an inclusive culture that celebrates diversity and ideas, enabling everyone to thrive.

Additional Benefits:

• 34 days holiday (including public holidays) with buy/sell options OR 26 days plus holidays.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More:

Watch our Telent Video to discover more about us.

We are committed to diversity and inclusion, fostering an environment where everyone can be themselves and reach their full potential. Our teams reflect the diverse communities we serve.