Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Guildford; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a Network Operations Specialist in Guildford, where you'll support critical infrastructure and work closely with experts. You'll handle incidents, manage tickets, and liaise with customers while enjoying a diverse and inclusive workplace.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Responsibilities

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular and comprehensive updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience is Required), Guildford

Join our Engineering Team at Telent, where you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Be part of a high-performing team handling complex and critical work, helping to build and maintain the nation's critical infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, assisting in resolving incidents according to procedures and meeting contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you'll do:

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineering groups, and other service providers.
• Manage incident tickets with regular and comprehensive updates.
• Organise traffic management, coordinating with traffic management providers, regional control teams, and field resources.
• Liaise with customers to provide updates on network incidents.
• Coordinate with utility companies regarding power loss issues affecting the network.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Good communication skills and ability to liaise with people at all levels of seniority.
• Good understanding of Microsoft Office packages.

What we offer:

A career at Telent offers opportunities across many sectors, roles, technologies, and clients, allowing you to develop, learn new skills, and make an impact. We are committed to creating an inclusive culture that respects and values diversity and ideas, ensuring everyone can thrive and be themselves at work.

Additional benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through the Telent Reward scheme.

Learn more about Telent:

Click here for the Telent Video!

We are passionate about fostering an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the diverse experiences and backgrounds of the communities we serve.