Network Operations Field Service Engineer

Community Fibre; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading broadband provider in London is seeking an experienced engineer to join their Field Services team. The ideal candidate will have extensive experience in fibre network builds, splicing, and testing. Responsibilities include supervising installation teams, ensuring quality standards, and supporting various engineering projects. This position offers the chance to work with cutting-edge technology and be part of a company committed to community impact and connectivity. Competitive benefits include 25 days of holiday, birthday leave, and a flexible work-from-home policy.

Benefits

25 days holiday, increasing with service

Birthday leave

Cycle to work scheme

Flexible working from home

Private Health Cover

Qualifications

• Thorough working knowledge of fibre network builds through job experience.
• Experience in splicing and testing optical networks.
• Ability to understand health & safety requirements.

Responsibilities

• Support the Head of Field Services in engineering projects.
• Ensure splicing and testing meet the Community Fibre standards.
• Supervise contractor maintenance teams.
• Adhere to company health & safety management systems.
• Collaborate with Field Services Manager to meet project requirements.

Skills

Fibre network build experience

Splicing & OTDR testing

Fault finding

Telecommunications 1st and 2nd fix

Team management

Education

BT Accredited splicing qualification

NRSWA qualification

Tools

Fibre blowing machines

CSCS

IPAF licence

Job description

Overview

We’re a London company exclusively serving the capital’s residents and businesses. We are leading the way in bringing future-proof, super-fast and reliable broadband at a fairer price.

We’re also passionate about giving back to the communities we serve. So far we've connected 600 community spaces with free 1 Gbps Fibre Broadband. We also train qualified Digital Ambassadors to help bridge the digital divide in London communities.

Unlike most providers, we build, own and operate our dedicated fibre optic network with the most reliable broadband technology you’ll find — 100% full fibre. It’s future-proof, energy efficient, sustainable, and is up and running over 99.9% of the time with no peak-time slowdowns. This means we don\'t have to rely on Openreach, or anyone else\'s, outdated copper cables.

With us, you get excellent rated service, incredible speeds and outstanding reliability right from the get-go.

Now that's better broadband for everyone.

Job overview

Hi there! Thanks for stopping by our job ad.

We’re London’s largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, we build, own and operate our dedicated fibre optic network and install it directly into the home, meaning we can deliver a super-fast connection at prices the national providers find hard to beat. We’re a relatively new company to the market, but since establishment :

• We’re the only broadband provider on the market offering residential speeds up to 3,000 Mbps.
• Our network covers over 1.3 million properties in London, which is more than one third of homes in the UK’s capital city.
• We have over 800,000 properties under wayleave agreement and are currently working in partnership with more than 200 of London’s biggest landlords.
• We have freely connected over 600 community spaces in 24 boroughs, giving more Londoners free access to fast, reliable broadband.

We’re proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business.

Job purpose

We are continuing to grow rapidly and to support the next stage of our growth we require an experienced engineer to work as a fundamental team member within our Field Services team. The engineer should be experienced in all field-based elements of a FTTx network, showcasing technical and professional experience to our customers as well as internally to support and grow the team within the business. These systems are likely to include critical splicing field work, testing reporting and analysing new and existing contractor work, attending customer installations requiring the attention of a senior engineer and setting an example to all vendors internal and external for health and safety excellence at all times.

What you’ll be doing

• Support Head of Field Services in all Field Services Engineering / Maintenance projects.
• Ensuring splicing, testing and reporting on our optical network is carried out to a standard as outlined by the Community Fibre - Standard Splicing and Testing documentation.
• Supervising Contractor Maintenance installation teams, ensuring that any project-specific quality or technical standards are well understood by the Community Fibre and Contractor teams.
• Undertake works resulting from internal requirements, or requests from our clients and other 3 rd parties to modify, remove or replace our existing network components.
• Ensure that Community Fibre Health & Safety requirements are being adhered to, in accordance with the Company Health and Safety Management System, owned by the HSEQ Manager.
• Work alongside Field Services Manager / Engineers to ensure that all Field Services programmes are achieved on time and to the full satisfaction of the customer.
• Support Field services manager in all Field services engineering / Maintenance projects.

The experience we’re looking for you to bring

• Thorough working knowledge of a fibre network build through significant job experience and training on site.
• Experience in splicing & OTDR testing.
• Experienced in Fault finding.
• Experience within Telecommunications 1st and 2nd fix.
• Experience with fibre blowing Machines
• Experience of managing teams and effectively managing performance.
• Experience and qualifications in NRSWA.
• BT Accredited splicing qualification.
• Ability to demonstrate understanding of Construction Design Management (CDM) and the Health & Safety requirements incumbent with such tasks.
• Ability to demonstrate the ability to talk the ‘same language’ as civils and cabling contractors.
• Working at height desirable.
• Qualified Electrician desirable.
• IPAF licence desirable.
• CSCS desirable

Why join us

• You get to work with some of the best technology in the market
• Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
• We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
• Birthday leave, our treat to you
• Keen cyclist, join our cycle to work scheme
• Flexible WFH policy
• Enjoy the perks of Private Health Cover
• You get to work with an amazing bunch of people

What happens next

You’ve done your bit so sit back and relax, we will review your application and come back to you.

If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.

Want to know more about a career at CFL, check out our careers page:

https :// careers.communityfibre.co.uk /

We are an Armed Forces friendly organisation.

We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.