Network Operations Center Engineer

Hydrogen Group; Belfast; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Career progression opportunities

Professional training & apprenticeships

23 days annual leave

Paid volunteering day

Employee Network Groups

15 weeks’ fully paid parental leave

Job summary

A tech services company is seeking a skilled NOC Engineer for 24/7 shifts in Belfast. In this role, you will resolve IT/network incidents, support field engineers, and ensure high-quality service delivery. Ideal candidates will thrive in fast-paced environments with a passion for customer service and have experience in shift-based operations. Opportunities for professional training and career progression are offered, alongside comprehensive benefits including generous leave and paid volunteering days.

Qualifications

• Experience in a shift-based operational environment.
• Skilled in monitoring and troubleshooting network incidents.
• Passion for delivering high-quality customer service.

Responsibilities

• Monitor and troubleshoot network and IT incidents in a 24/7 setting.
• Act as a key escalation point and support field engineers.
• Maintain clear communication throughout the incident lifecycle.

Skills

IT/Network Engineering

Customer Service

Network Troubleshooting

Shift Work Experience

Job description

Network Operations Centre (NOC) Engineer - 24/7 Shifts (Belfast)

Located: onsite in NewtownAbbey, County Antrim

We are seeking a skilled and customer-focused IT/Network Engineer to join our dynamic 24/7 Operations Centre team in Belfast. You will be part of a shift-based team supporting critical infrastructure, resolving IT/network incidents with precision, and ensuring high-quality service delivery across a wide client base.

This role is ideal for someone who thrives in fast-paced environments, enjoys solving technical challenges, and is passionate about delivering excellent customer service.

Shift Pattern

• Days: 4 days on (7am–7pm), 4 days off → repeated twice
• Nights: 4 nights on (7pm–7am), 4 nights off → repeated twice
• Then cycle returns to days

All candidates must have experience working in a shift-based operational environment.

As a NOC Engineer, you will act as a key escalation point, monitoring and troubleshooting network and IT incidents, working within SLAs, supporting field engineers, liaising with third‑party suppliers, and maintaining clear communication throughout the incident lifecycle. The role offers strong training and development opportunities, including funded apprenticeships, professional certifications, and clear career progression, alongside a shift allowance and a comprehensive benefits package.

What’s in it for You

• Opportunity for career progression and development
• Professional training & apprenticeships (including funded qualifications and exams)
• 23 days annual leave (rising to 27 with service) + option to buy more leave
• Paid volunteering day for charity or community work
• Employee Network Groups supporting diversity and inclusion
• 15 weeks’ fully paid maternity, adoption, and shared parental leave