Network Operations Center Manager
Capita
14 days+
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Job summary
A leading service provider in Belfast is seeking a Network Operations Center Manager to oversee shift performance and manage technical service teams. This mid-senior level role requires proven leadership experience, ITIL knowledge, and strong communication skills. Responsibilities include monitoring network performance and driving process improvements. This full-time position offers a competitive salary of £48K, including shift allowance, alongside pension and career development opportunities.
Qualifications
- Proven experience leading technical service teams.
- Strong communication and problem-solving skills.
- Ability to manage escalations effectively.
- Eligible for Security Clearance (SC minimum).
Responsibilities
- Oversee shift performance and allocate tasks.
- Act as an escalation point for major incidents.
- Monitor network performance and ensure SLA compliance.
- Drive process improvements and team development.
Skills
Leadership of technical service teams
Communication skills
Problem-solving skills
ITIL knowledge
Job description
Capita – Belfast, Northern Ireland, United Kingdom
Network Operations Center Manager
NOC Shift Lead, shift‑based role including night shifts, onsite at our Belfast office.
Key Responsibilities
- Oversee shift performance and allocate tasks.
- Act as an escalation point for major incidents.
- Monitor network performance and ensure SLA compliance.
- Drive process improvements and team development.
What We’re Looking For
- Proven experience leading technical service teams.
- Strong communication and problem‑solving skills.
- ITIL knowledge and ability to manage escalations.
- Eligible for Security Clearance (SC minimum).
What’s in it for you?
Competitive salary (£48K incl. shift allowance), pension, life assurance, and career development opportunities.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Customer Service and Information Technology
Industries
IT Services, IT Consulting, Consumer Services
Apply now and be part of a team that keeps critical services running!
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