Network Operations Center Manager

Capita; Belfast; On-site; GBP 48,000; Full time

Benefits offered by this job

Competitive salary

Pension

Life assurance

Career development opportunities

Job summary

A leading service provider in Belfast is seeking a Network Operations Center Manager to oversee shift performance and manage technical service teams. This mid-senior level role requires proven leadership experience, ITIL knowledge, and strong communication skills. Responsibilities include monitoring network performance and driving process improvements. This full-time position offers a competitive salary of £48K, including shift allowance, alongside pension and career development opportunities.

Qualifications

• Proven experience leading technical service teams.
• Strong communication and problem-solving skills.
• Ability to manage escalations effectively.
• Eligible for Security Clearance (SC minimum).

Responsibilities

• Oversee shift performance and allocate tasks.
• Act as an escalation point for major incidents.
• Monitor network performance and ensure SLA compliance.
• Drive process improvements and team development.

Skills

Leadership of technical service teams

Communication skills

Problem-solving skills

ITIL knowledge

Job description

Capita – Belfast, Northern Ireland, United Kingdom

Network Operations Center Manager

NOC Shift Lead, shift‑based role including night shifts, onsite at our Belfast office.

Key Responsibilities

• Oversee shift performance and allocate tasks.
• Act as an escalation point for major incidents.
• Monitor network performance and ensure SLA compliance.
• Drive process improvements and team development.

What We’re Looking For

• Proven experience leading technical service teams.
• Strong communication and problem‑solving skills.
• ITIL knowledge and ability to manage escalations.
• Eligible for Security Clearance (SC minimum).

What’s in it for you?

Competitive salary (£48K incl. shift allowance), pension, life assurance, and career development opportunities.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Customer Service and Information Technology

Industries

IT Services, IT Consulting, Consumer Services

Apply now and be part of a team that keeps critical services running!