Network Operations Centre (NOC) Engineer

Hydrogen Group; Newtownabbey; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Opportunity for career progression

Professional training & apprenticeships

23 days annual leave

Paid volunteering day

Employee Network Groups

15 weeks' paid parental leave

Job summary

A technology recruitment agency is seeking an experienced Network Operations Centre (NOC) Engineer located in Newtownabbey. This full-time role involves working in a shift-based team to support IT/network incidents, ensuring excellent service delivery. Ideal candidates will have experience in an NOC environment and strong troubleshooting skills. The position offers opportunities for professional development and various employee benefits.

Qualifications

• Proven experience in an IT Helpdesk or NOC environment.
• Strong troubleshooting skills in IT/Networking.
• Background in enterprise network support.

Responsibilities

• Act as the first point of escalation for customer calls.
• Log and manage faults/service requests.
• Work within strict SLAs to ensure timely resolution.

Skills

IT Helpdesk or NOC experience

IT/Networking troubleshooting skills

Teamwork

Excellent communication skills

Cisco, Juniper, and Adtran knowledge

Windows OS and servers support

High attention to detail

Ability to perform under pressure

Education

CCNA or equivalent

Tools

Remedy

Job description

Network Operations Centre (NOC) Engineer

Direct message the job poster from Hydrogen Group

Title: 24/7 Network Operations Centre (NOC) Engineer

Located: onsite in NewtownAbbey, County Antrim

Schedule: Full-Time

Job Description

We are seeking a skilled and customer-focused IT/Network Engineer to join our dynamic 24/7 Operations Centre team in Belfast. You will be part of a shift-based team supporting critical infrastructure, resolving IT/network incidents with precision, and ensuring high-quality service delivery across a wide client base.

This role is ideal for someone who thrives in fast-paced environments, enjoys solving technical challenges, and is passionate about delivering excellent customer service.

Shift Pattern

• Days: 4 days on (7am-7pm), 4 days off → repeated twice
• Nights: 4 nights on (7pm-7am), 4 nights off → repeated twice
• Then cycle returns to days

All candidates must have experience working in a shift-based operational environment.

• Act as the first point of escalation for customer calls.
• Log and manage faults/service requests (via Remedy), resolving 95% at first touch.
• Work within strict SLAs to ensure timely resolution.
• Maintain accurate shift handovers and update support tickets.
• Keep customers informed throughout the fault lifecycle.
• Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems, and other IT systems.
• Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF.
• Liaise with third-party engineers and suppliers to resolve issues.
• Support field engineers with remote configurations and link checks.

✅ What We're Looking For

• Proven experience in an IT Helpdesk or NOC environment.
• Strong troubleshooting skills in IT/Networking, with appropriate escalation practices.
• Background in enterprise network support; CCNA or equivalent preferred.
• Experience supporting Windows OS and servers.
• Knowledge of ITIL service environments and SLA adherence.
• Experience working with third-party suppliers and managing escalations.
• High attention to detail and ability to perform under pressure.
• Excellent communication and customer service skills.
• Eligible for Security Clearance.
• Strong teamwork, collaboration, and communication skills.

🎁 What's in it for You

• Opportunity for career progression and development
• Professional training & apprenticeships (including funded qualifications and exams)
• 23 days annual leave (rising to 27 with service) + option to buy more leave
• Paid volunteering day for charity or community work
• Employee Network Groups supporting diversity and inclusion
• 15 weeks' fully paid maternity, adoption, and shared parental leave

Requirements

• Previous experience in an operational centre/network environment
• Willingness to work a 24/7 shift rota and shift work experience
• Security cleared or ability to achieve clearance