24/7 NOC Engineer – Network & Incident Specialist

Hydrogen Group; Newtownabbey; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Opportunity for career progression

Professional training & apprenticeships

23 days annual leave

Paid volunteering day

Employee Network Groups

15 weeks' paid parental leave

Job summary

A technology recruitment agency is seeking an experienced Network Operations Centre (NOC) Engineer located in Newtownabbey. This full-time role involves working in a shift-based team to support IT/network incidents, ensuring excellent service delivery. Ideal candidates will have experience in an NOC environment and strong troubleshooting skills. The position offers opportunities for professional development and various employee benefits.

Qualifications

• Proven experience in an IT Helpdesk or NOC environment.
• Strong troubleshooting skills in IT/Networking.
• Background in enterprise network support.

Responsibilities

• Act as the first point of escalation for customer calls.
• Log and manage faults/service requests.
• Work within strict SLAs to ensure timely resolution.

Skills

IT Helpdesk or NOC experience

IT/Networking troubleshooting skills

Teamwork

Excellent communication skills

Cisco, Juniper, and Adtran knowledge

Windows OS and servers support

High attention to detail

Ability to perform under pressure

Education

CCNA or equivalent

Tools

Remedy

Job description

A technology recruitment agency is seeking an experienced Network Operations Centre (NOC) Engineer located in Newtownabbey. This full-time role involves working in a shift-based team to support IT/network incidents, ensuring excellent service delivery. Ideal candidates will have experience in an NOC environment and strong troubleshooting skills. The position offers opportunities for professional development and various employee benefits.