Senior Network Security/ NOC Engineer

Addition; Derry Hill; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Career progression opportunities

Collaborative culture

Mentorship and learning focus

Job summary

A technology service provider seeks a Senior Operations Engineer in Derry Hill, UK. This role involves being the senior escalation point for managed services, ensuring high-quality service delivery while mentoring engineers. Candidates should possess strong managed services experience and in-depth knowledge of ITIL processes. The position offers a salary of up to £50,000 plus a £9,300 shift allowance, with a strong focus on career development and exposure to a modern technology stack.

Qualifications

• Experience in managed services or 24/7 operational IT.
• Background in incident and change management.
• Hands-on expertise in infrastructure and networking.

Responsibilities

• Acting as the senior escalation point for technical challenges.
• Balancing incidents, changes, requests, and maintenance.
• Leading patching and monitoring activities for stability.

Skills

Managed services experience

Technical escalation expertise

ITIL processes knowledge

Infrastructure skills (Windows server, AD)

Networking knowledge (FortiNet, Cisco)

Virtualisation skills (VMware, Citrix)

Database experience (SQL server)

Confident communication

ITIL Foundation certification

UK security clearance eligibility

Job description

This organisation supports businesses across the UK with secure, always-on cloud and infrastructure services. This role sits at the heart of operations, keeping critical systems running smoothly while helping customers get more from their technology.

Role Overview:

• 24/7 role: 4 days on, 4 days off (Shifts are 4x 7am-7pm, then 4 Days Off, then 4x 7pm-7am)
• Location: Studley, B80 7BG (Office based – when on day shifts, remote at weekends or when on nights)
• Salary: Up to £50,000 + £9,300 Shift Allowance

What You’ll Be Doing:

• Acting as the senior escalation point for incidents, requests and technical challenges across managed services
• Owning shift delivery — balancing incidents, changes, requests and proactive work to hit service levels
• Leading patching, maintenance and monitoring activities to improve stability, security and compliance
• Playing a key role in change management, ensuring changes are well assessed, well communicated and delivered to best practice
• Coordinating major incidents and out-of-hours escalations when needed
• Working hands‑on with engineering teams, spending a significant portion of time on technical delivery
• Maintaining high‑quality documentation across knowledge bases and configuration records
• Mentoring and supporting engineers, helping raise technical capability across the team
• Collaborating closely with wider operational teams to drive continual service improvement

Main Skills Needed:

• Strong background in managed services or 24/7 operational IT environments
• Experience acting as a technical escalation point or senior engineer
• Solid understanding of ITIL processes, particularly incident and change management
• Hands‑on expertise in at least two technical areas such as:
• Infrastructure (Windows server, AD, Exchange, RDS, O365)
• Networking and firewalls (FortiNet, FortiGate, Cisco, Juniper, Palo Alto)
• Virtualisation (VMware, Citrix, vSphere)
• Oracle OVM
• Database Platform (SQL server)
• Confident communicator, comfortable dealing directly with customers under pressure
• ITIL Foundation (or equivalent) and relevant technical certifications
• Eligible for, or already holding, UK security clearance

What’s in It for You:

• A senior role with real influence over service quality and technical standards
• A strong focus on learning, certification and career progression
• The chance to mentor others and shape how managed services are delivered
• Exposure to a broad, modern technology stack across cloud, infrastructure and security
• A collaborative culture that values ownership, improvement and doing things properly