Network Engineer

Synnovis; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

A healthcare technology firm in Greater London is looking for a Network Engineer to enhance and support its IT infrastructure. You will design network improvements, manage critical incidents, and collaborate with third-party suppliers. This role offers development opportunities through a structured program and includes participation in an on-call rota for key clinical applications. The ideal candidate will have hands-on experience in network management and a commitment to maintaining high cybersecurity standards.

Benefits

Development programme

Innovation Accelerator Fund

Qualifications

• Experience managing network infrastructure in a hands-on role.
• Ability to lead troubleshooting sessions for critical network issues.
• Familiarity with document management and creating technical documentation.

Responsibilities

• Design and implement network improvements across locations.
• Manage firewall policies and security configurations.
• Support server and network hardware maintenance.

Skills

Network architecture design

Troubleshooting critical incidents

Firewall management

Cybersecurity compliance

VMware maintenance

Tools

ServiceNow

MPLS/SD-WAN

Job description

Synnovis is a scientific organisation with a clinical purpose. Working in partnership with Guy’s and St. Thomas’s Hospitals and King’s College Hospital, we aim to set the standard for the future of pathology.

This role is based in Synnovis Services which provides and manages Synnovis laboratory facilities, including all equipment, consumables, maintenance services and LIMS.

The Network Engineer is a frontline business operations role which is essential to the support and development of Synnovis IT Infrastructure, which has approximately 2400 users.

This is a hands‑on role and will require daily management and support of all live IT services.

To support all Synnovis IT Infrastructure including network equipment, servers, desktops, laptops, and phones. Also supporting the 1st and 2nd Line Service Desk staff in supporting the wider business with day‑to‑day IT issues.

This role does include the option of being part of a 24‑7‑365 1 week in 4 on‑call rota for key clinical applications for which additional payment will be made.

Responsibilities

• Design and implement network architecture improvements across Synnovis sites
• Lead troubleshooting for critical incidents and drive root‑cause analysis (RCA)
• Manage firewall policies, advanced security configurations, and change control
• Maintain and optimise MPLS/SD‑WAN links and routing policies
• Ensure compliance with cybersecurity standards and internal policies
• Support and maintain server and network hardware within Synnovis
• Maintain VMware hypervisor and virtualisation platforms
• Undertake support and project work at remote sites within the Synnovis group
• Monitor and update allocated jobs within the Service Desk Tool (ServiceNow) – ensure users are kept informed on long‑running calls
• Perform daily operational checks and tasks, escalating to other IT teams where necessary
• Liaise with third‑party suppliers to resolve complex issues
• Alert IT Management to significant issues and risks
• Follow Incident Management and Request Fulfilment processes
• Create and maintain technical documentation and contribute to knowledge base entries

Your development and learning

You will have a suite of learning opportunities available through The Synnovis Way Development programme which is used across Synnovis to enable you to reach your potential, learn new skills and achieve your goals.

This is managed between you and your line manager in line with your own personal and professional development ambitions.

You can apply for finance to drive innovation and service development for the benefit of patients through our Innovation Accelerator Fund.

For further details / informal visits contact: Name: Yuriy Petrenko Job title: Network and Hardware Team Lead