Neighbourhood Response Officer

Liquid; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A community-focused housing organization is seeking an experienced Neighbourhood Response Officer to manage a local patch, focusing on creating safe and supportive neighbourhoods. You'll tackle anti-social behaviour, conduct estate inspections, and work directly with residents to ensure tenancy sustainment. The role is hybrid and requires good communication skills and a practical approach to problem-solving. A full driving license and flexibility for some evening and weekend work are necessary.

Qualifications

• Experience working in housing management or neighbourhood services.
• Ability to deal confidently with residents in difficult situations.
• Practical and solutions-focused mindset.

Responsibilities

• Manage a geographical patch and deliver neighbourhood plans.
• Conduct regular estate and fire safety inspections.
• Liaise with police and local authorities.

Skills

Experience in housing management

Strong communication skills

Relationship-building skills

Solutions-focused approach

Resilience in challenging situations

Job description

Overview

Neighbourhood Response Officer (Housing Officer) — Contract: Temporary Role — Location: South East London/Kent patch — Capacity: Flexible — Pay: £25.74 Umbrella

We're looking for an experienced Neighbourhood Response Officer to take ownership of a local patch and help create neighbourhoods where residents feel safe, supported, and proud to live. This is a hands-on role combining estate management, tenancy enforcement, and community engagement. You'll work closely with residents, internal teams, and external partners to resolve issues early, tackle anti-social behaviour, and support tenancy sustainment, while stepping in confidently when formal action is required.

Responsibilities

• Managing a geographical patch and delivering neighbourhood plans
• Carrying out regular estate and fire safety inspections
• Working directly with residents, including those in breach of tenancy
• Tackling ASB through partnership working and enforcement where needed
• Supporting vulnerable residents and assessing tenancy sustainment needs
• Liaising with police, local authorities, and community organisations
• Conducting sign-ups, viewings, tenancy assignments, and property checks
• Attending court, providing witness statements, and supporting enforcement action
• Assisting with major incidents and tenant decants when required

What we're looking for

• Experience working in housing management or neighbourhood services
• Confidence dealing face-to-face with residents in challenging situations
• A practical, solutions-focused approach
• Strong communication and relationship-building skills
• Ability to work independently across a patch while collaborating with teams
• Sound judgement and resilience in a fast-moving environment

Additional details

• Hybrid role combining home, office, and patch-based work
• Full driving licence and access to your own vehicle required
• Flexibility to work occasional evenings and weekends

If you're an experienced housing professional who enjoys being visible, decisive, and community-focused, this role offers real variety, responsibility, and impact