Neighbourhood Relations Executive - Executive Office

Hotel Indigo; City Of London; On-site; GBP 30,000; Full time

Job summary

A dynamic hotel brand in London seeks a Neighbourhood Relations Executive to engage with the local community and enhance the hotel's cultural presence. The role requires building relationships with local businesses, curating exciting experiences, and representing the hotel at networking events. Ideal candidates will have a background in events and marketing, a passion for local culture, and excellent communication skills. Join us to make a vibrant impact in the neighbourhood.

Benefits

Pension with company contributions

50% discount in restaurants and spa

Employee assistance programme

Career development programmes

Private medical insurance access

Free meals on duty

Qualifications

• Experience in partnerships, events, marketing, social media, business development, PR, or customer experience.
• A passion for music, fashion, art, food.
• Outstanding communication skills and a natural flair for building relationships.
• Confidence in working cross-functionally with marketing, sales, and operational teams.

Responsibilities

• Build partnerships with local businesses and artists.
• Organise in-house pop-ups, live music, and art installations.
• Collaborate on content ideas and support social media planning.
• Represent the hotel in the community and at networking events.

Skills

Partnerships

Events

Marketing

Social Media

Business Development

PR

Customer Experience

Job description

Make the neighbourhood your canvas.

At Hotel Indigo K West Shepherd’s Bush, we believe in the soul of the streets, the stories of the locals, and the rhythm of the community. Now we’re looking for a Neighbourhood Relations Executive – a connector, a collaborator, and a cultural curator. This isn’t your typical office job. It’s about building relationships, creating buzz, and bringing the spirit of Shepherd’s Bush to life within our walls.

What’s Our Story?

Hotel Indigo is a brand shaped by its neighbourhoods. Every design, experience, and interaction reflects the community around us. At Hotel Indigo K West Shepherd’s Bush, our roots are in creativity – from fashion and live music to local makers and tastemakers. We’re building more than a hotel, we’re becoming a cultural hub. And we need someone who can help us plug into the right people and moments.

Here’s what you can look forward to as our Neighbourhood Relations Executive:

Annual salary: £29,700

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• IHG Employee rate across 6000 hotels globally
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Private medical insurance access
• Interest‑free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• Career development programmes and training opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Day in Your Neighbourhood

• Build the vibe: Forge partnerships with local businesses, artists, DJs, musicians, makers, and influencers to activate our event spaces and bring the community inside.
• Curate experiences: Organise in-house pop‑ups, live music, art installations, markets, and collaborations that excite locals and guests alike.
• Drive connection and traffic: Work with the Sales, Marketing and Events teams to create activations that increase footfall, grow awareness, and build long‑term local loyalty.
• Be social IRL and online: Collaborate on content ideas, support social media planning, and help spotlight the people and partners that make our neighbourhood unique.
• Champion the brand: Represent the hotel in the community, at networking events, with local councils and cultural institutions, always positioning Hotel Indigo as a creative and inclusive hub.
• Own the local lens: Keep up with what’s happening across Shepherd’s Bush and West London, from festivals and gigs to launches and exhibitions, and connect us to the right opportunities.

What’s Your Story?

You’re a connector at heart. You know what makes a place tick and you know how to bring people together. You’re equal parts creative and commercial, and you love the hustle of making things happen. You’ll thrive in this Neighbourhood Relations Executive role if you have:

• Experience in one or more of the following areas: partnerships, events, marketing, social media, business development, PR or customer experience
• A passion for the creative scene: music, fashion, art, food
• A great book of contacts (or the hustle to build one fast!)
• Outstanding communication skills and a natural flair for building relationships
• A proactive, flexible, and collaborative mind‑set, you get stuff done and love variety in your day
• Confidence in working cross‑functionally with marketing, sales, and operational teams
• A genuine love for your local area and a belief in celebrating neighbourhood culture!

If you want to help shape the soul of a new hotel with energy, creativity, and unforgettable collaborations, we want to hear your story. Join us as Neighbourhood Relations Executive at Hotel Indigo K West Shepherd’s Bush, and help us become the beating heart of our neighbourhood.