Neighbourhood Officer

Niyaa People Ltd; Coleshill Heath; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A housing association in Birmingham is seeking a proactive Neighbourhood Officer to manage tenancies and ensure thriving communities. With a focus on handling anti-social behaviour and maintaining high standards through estate inspections, this full-time role offers hybrid working and competitive pay. Ideal candidates will have housing management experience and excellent communication skills.

Benefits

Hybrid Working

Competitive hourly rate

Experience with a large housing association

Qualifications

• Experience handling anti-social behaviour (ASB) and tenancy enforcement.
• Strong knowledge of housing legislation, policies, and good practices.
• Ability to manage a busy, varied caseload.

Responsibilities

• Manage all aspects of tenancy management.
• Take action in cases of ASB and collaborate with partners.
• Conduct regular estate inspections and home visits.
• Support data quality and compliance.

Skills

Experience in housing management

Knowledge of housing legislation

Communication skills

Negotiation skills

Conflict resolution skills

Customer-focused approach

Job description

We are excited to offer a fantastic opportunity for a proactive and join a Housing Association in Birmingham. As a Neighbourhood Officer, you will enjoy the flexibility of hybrid working, competitive pay, and the satisfaction of making a real difference in the lives of tenants to work in a dynamic environment, ensuring safe, thriving communities while managing a patch of general needs tenancies.

Key Responsibilities of a Neighbourhood Officer

• Manage all aspects of tenancy management, including sign-ups, tenancy inspections, and dealing with anti-social behaviour (ASB).
• Take prompt and effective action in cases of ASB, collaborating with residents, the police, and partner agencies.
• Conduct regular estate inspections and home visits, maintaining high standards and building positive relationships with tenants.
• Support data quality and compliance, ensuring that all customer systems are up to date and meet regulatory and safeguarding standards.

What We'd Love to See from You

• Experience in housing management, particularly with handling ASB and tenancy enforcement.
• Strong knowledge of housing legislation, policies, and good practices.
• Excellent communication, negotiation, and conflict resolution skills.
• The ability to manage a busy, varied caseload with a customer-focused, solution-oriented approach.

This Neighbourhood Officer roleh3>

• Hybrid Working
• Competitive hourly rate
• Experience gained with a large housing association
• Full time hours (Monday - Friday)

Location and Transport Links

The role is based in Birmingham, with excellent transport links making it easily commutable from surrounding areas via the M6, A45, A41. Whether you're travelling by car or public transport, you'll find the location well-connected and convenient for your daily commute.

We would also love to hear from any ASB, Income or Community Safety Officers

Please apply to this Neighbourhood Officer role or contact (url removed)