Neighbourhood Housing Officer

Lambeth; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local authority in London seeks a Neighbourhood Housing Officer to deliver high-quality housing management services. You will engage with residents, manage tenancies, and ensure estate safety and maintenance. This role requires experience in housing management and a proactive approach to community engagement. Join a dynamic team committed to improving the housing services across the North of the Borough, helping to foster sustainable communities and enhance customer satisfaction.

Benefits

Living Wage Employer

Stonewall diversity champion

Equal opportunity employer

Qualifications

• Experience in housing management is essential.
• Proactive attitude towards community engagement.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Deliver high quality Housing Management Services.
• Investigate anti-social behaviour incidents.
• Engage residents for better service delivery.
• Ensure estates are well maintained.

Skills

Tenancy management

Resident engagement

Nuisance investigation

Excellent customer care

Job description

Neighbourhood Housing Officer

SO : Starting salary £, pa rising in annual increments to £, per annum incl LW.

About Us:

Located in the heart of South London, Lambeth Borough is a vibrant community of over , residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the th largest borough in London. Our diversity is our strength, with more than languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese‑speaking community.

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world‑renowned institutions such as St Thomas’s Hospital, Lambeth offers an enriching and dynamic environment.

About the Role:

Lambeth Housing Services is in need of a dynamic, ambitious Neighbourhood Housing Officer to deliver high quality Housing Management Services in the North of the Borough.

The team consists of a Neighbourhood Housing Manager, two Senior Neighbourhood Housing Officers, and eight Neighbourhood Housing Officers.

Team Responsibilities:

• Tenancy and estate management
• Investigating nuisance and anti‑social behaviour
• Resident engagement
• Delivering excellent customer care

We are seeking an experienced Neighbourhood Housing Officer to deliver an integrated generic housing service to tenants and leasehold customers.

You will work closely with other teams to achieve sustainable tenancies and communities as well as raising the level of customer satisfaction. You will provide a proactive and customer focused housing management service across a designated patch and ensure that Lambeth fulfils its legal and contractual obligations to tenants and leaseholders. You will be a regular and visible presence on estates; ensure estates are safe and well maintained and provide advice, information and reports on any housing management matter.

Successful candidates will be asked to apply for an Enhanced / Standard / Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at

Contact Information:

For an informal discussion about the role, please contact Christine Biggs at and Samantha Stewart (S).

How to Apply:

To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application.

We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

Recruitment Timeline:

• Advert close date: pm on Sunday January .
• Shortlisting: & amp; January .
• Interviews: Week commencing January .

Please cleck here to view:

You will be required to undertake a Cifas check. Further information about Cifas can be found here.

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations,