Neighbourhood Assistant

Aster Group; Roundway; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Flexible working

Wellbeing programme

Career development

Pension and life cover

Volunteering hours

Discounts for leisure

Enhanced leave

Recognition initiatives

Job summary

Aster Group is seeking a Neighbourhood Assistant in Wiltshire to provide essential administrative support to the neighbourhood team and maintain tenancy records. The role involves handling tenancy queries, mutual exchanges, and visiting various sites across the county.

You will support Neighbourhood Officers, manage communications with customers, and contribute to a responsive housing management service. A full UK driving licence is required, with some duties involving fieldwork.

Qualifications

• Experience in housing management or similar customer-facing role.
• Clear, confident communication with customers on tenancy queries.
• Strong attention to detail in record-keeping and document handling.

Responsibilities

• Provide administrative support to the neighbourhood team and officers.
• Process mutual exchanges and tenancy changes, updating tenancy records.
• Handle customer queries via phone, email, and in person.
• Support neighbourhood visits and inspections across Wiltshire as required.

Skills

Customer service

Communication

Time management

Job description

Job Title: Neighbourhood Assistant

Location: Wiltshire

Salary: £29,885 per annum

Job type: Permanent, Full Time. 37 hours per week.

Closing Date: 26th October 2026.

Do you love working in housing and supporting your local community?

If so why not consider becoming a Neighbourhood Assistant. You will be providing essential support to the neighbourhood team in Wiltshire working alongside other Neighbourhood Assistants, being supported by a Senior Neighbourhood Officer.

What you'll be doing:

You’ll be working in a fast-paced environment providing administrative support to the Neighbourhood Officers and dealing with a variety of customer queries. You will manage the mutual exchange process, tenancy changes and updating tenancy records alongside other tenancy queries, both by phone, email and in person.

You won’t always be at your desk; you may be out and about completing mutual exchange visits and supporting with neighbourhood inspections as required across the county, so there’s a real mix of housing management exposure and an opportunity to further your current housing knowledge.

There’ll be elements of administrative tasks such as letter writing, mail merges, keeping records up to date and electronic filing, so you can happily base yourself at home if you wish for this element of the role. You’ll be expected to attend the local office for team meetings and working together days.

About you:

You’ll have a background working in housing management, with experience in communicating with customers about an array of tenancy enquiries. You’ll be resilient and able to deliver messages in a clear way to our customers.

Your attention to detail will ensure the electronic filing is up to date and accurate processing is taking place.

You’ll need to have a full UK driving licence so you can get out and about on visits and access to a vehicle to do so.

What’s in it for me:

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs
• A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues' careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

Ready to apply?

The successful candidate will be required to undertake a Basic DBS check.

Interviews are due to take place 3 November onwards.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

All offers of employment are subject to the successful candidate providing proof of their right to work in the UK. Aster Group and its subsidiary brands do not hold a sponsor licence and are therefore unable to provide visa sponsorship.

Candidates with experience of: Support Worker, Care at Home Support Worker, Care Assistant, Home Care Assistant, Domiciliary Care Assistant, may also be considered for this role.