Neighbourhood Housing Assistant – Field & Admin Support

Aster Group; England; Remote; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Flexible working

Wellbeing programme

Career development

Pension

Job summary

Aster Group in Wiltshire is seeking a Neighbourhood Assistant to support the neighbourhood team, handling tenancy queries, mutual exchanges and tenancy records with a strong administrative focus.

You will engage with customers by phone, email and in person, manage a busy workload, and travel across the county for mutual exchanges and inspections, requiring a full UK driving licence. This role offers exposure to housing management and related administrative tasks.

Qualifications

• Background in housing management or customer-facing roles.
• Excellent verbal and written communication.
• Full UK driving licence and access to a vehicle for visits.

Responsibilities

• Provide administrative support to Neighbourhood Officers.
• Manage mutual exchange process and tenancy records.
• Handle customer queries via phone, email, and in person.
• Occasional site visits across Wiltshire.

Skills

Customer service

Administrative support

Communication skills

Education

UK driving licence

Job description

Aster Group in Wiltshire is seeking a Neighbourhood Assistant to support the neighbourhood team, handling tenancy queries, mutual exchanges and tenancy records with a strong administrative focus.

You will engage with customers by phone, email and in person, manage a busy workload, and travel across the county for mutual exchanges and inspections, requiring a full UK driving licence. This role offers exposure to housing management and related administrative tasks.