Neighbourhood Assistant

Aster Group; Devon and Torbay; Remote; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Flexible working

Wellbeing programme

Career development

Pension

Volunteering

Discounts

Enhanced leave

Recognition programmes

Job summary

Aster Group in West Dorset is seeking a Neighbourhood Assistant to support the neighbourhood team with housing management tasks and customer queries. You’ll help manage mutual exchanges, tenancy changes and keep tenancy records up to date while visiting on-site across the county.

The role involves admin tasks, occasional out-of-office visits, and a requirement for a full UK driving licence. DBS check and right-to-work verification apply as part of our safeguarding processes.

Qualifications

• Background working in housing management.
• Experience communicating tenancy enquiries to customers.
• Able to travel across West Dorset with a driving licence.

Responsibilities

• Provide administrative support to neighbourhood officers and handle a variety of customer queries.
• Manage the mutual exchange process, tenancy changes and update tenancy records.
• Respond to tenancy queries by phone and email and keep records up to date.

Skills

Customer communication

Administrative support

Attention to detail

Full UK driving licence

Job description

Salary: £29,885 per annum

Location: West Dorset

Hours:37 Hours per week

Do you love working in housing and supporting your local community? If so why not consider becoming a Neighbourhood Assistant. You will be providing essential support to the neighbourhood team in West Dorset networking alongside other neighbourhood assistants, being supported by a Senior Neighbourhood Officer.

What you’ll be doing

You’ll be working in a fast-paced environment providing administrative support to the neighbourhood officers and dealing with a variety of customer queries. You will manage the mutual exchange process, tenancy changes and updating tenancy records alongside other tenancy queries, both by phone and email.

You won’t always be at your desk; you may be out and about completing mutual exchange visits and supporting with neighbourhood inspections as required across the county, so there’s a real mix of housing management exposure and an opportunity to further your current housing knowledge.

There’ll be elements of administrative tasks such as letter writing, mail merges, keeping records up to date and electronic filing, so you can happily base yourself at home if you wish for this element of the role.

About you

You’ll have a background working in housing management, with experience in communicating with customers about an array of tenancy enquiries. You’ll be resilient and able to deliver messages in a clear way to our customers.

Your attention to detail will ensure the electronic filing is up to date and accurate processing is taking place.

You’ll need to have a full UK driving licence so you can get out and about on visits and access to a vehicle to do so.

What’s in it for me?

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues’ careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

We follow a sector-wide, outcome-based framework for professionals in social housing. The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification.

Download Documents

• The Aster Way Culture Handbook
• Neighbourhood Assistant - Role Profile.pdf

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.

The successful candidate will be required to undertake a Basic DBS check.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.