Neighbourhood Officer

Aster Group; Devon and Torbay; À distance; GBP 32 000 - 39 000; Plein temps

Avantages offerts par ce poste

Flexible working

Wellbeing initiatives

Pension & life assurance

Volunteering hours

Enhanced leave

Résumé du poste

Aster Group in West Dorset is seeking a Neighbourhood Officer to deliver a proactive landlord service, manage tenancy and estate issues, and support communities across our Dorset region. You will work with customers daily, handle enquiries, breaches, and create action plans to maintain high housing standards.

The role requires experience in tenancy management, strong communication, and IT proficiency. You must hold a full UK driving licence and be comfortable travelling to Weymouth and Wareham

Qualifications

• Experience in customer-facing tenancy and estate management roles.
• Able to prioritise a diverse workload under pressure.
• Good knowledge of housing practice and legislation.

Responsabilités

• Provide an effective landlord service to build communities our customers are proud to live in.
• Handle tenancy enquiries and breaches; create action plans including enforcement of tenancy conditions.
• Complete neighbourhood inspections and coordinate repairs with colleagues.

Connaissances

Tenant & estate management

Customer service

IT & MS Office

Communication

Outils

Microsoft Office

Description du poste

Salary: £35,045 per annum

Location: West Dorset

Hours: 37 hours per week

Are you looking for a new challenge in housing and a chance to make a real difference in our communities?

We’re looking for a Neighbourhood Officer to join our team in West Dorset.

What you’ll be doing

You’ll provide an effective and flexible landlord service to our customers to build communities our customers are proud to live in. With a risk-based approach, you’ll manage properties dealing with all aspects of tenancy and estate management.

You’ll work in conjunction with our customers daily, supporting them with tenancy enquiries and where appropriate, addressing tenancy breaches, creating action plans including enforcement of tenancy conditions.

You’ll complete neighbourhood inspections, liaising with relevant colleagues to remedy any repairs or maintenance.

About you

You’ll have experience of working in a customer facing role, approaching daily challenges enthusiastically. It is essential that you have tenancy and estate management experience alongside a good knowledge of housing practice and legislation.

You will be able to flexibly respond to unplanned situations, and you’ll be confident to think on your feet to problem solve in the moment.

You’ll be liaising with our customers daily, so you’ll have experience of handling challenging situations with a wide variety of customers who’s needs will vary. You must be organised and able to manage and prioritise a diverse workload with competing demands.

You’ll possess excellent communication skills with the ability to work at pace, and you will be a proficient user of IT including the Microsoft office suite.

You’ll need to hold a full UK driving licence with access to your own vehicle for work purposes and be comfortable travelling around our Dorset region. The team meet at our Weymouth and Wareham Office HUBs.

What’s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage
• our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues’ careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives.

We follow a sector-wide, outcome-based framework for professionals in social housing. The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Successful candidates will be required to complete a Basic DBS check.

All offers of employment are subject to the successful candidate providing proof of their right to work in the UK. Aster Group and its subsidiary brands do not hold a sponsor licence and are therefore unable to provide visa sponsorship.

• The Aster Way Culture Handbook
• Role Profile Neighbourhood Officer (4).pdf