Flexible-Working Neighbourhood Housing Support Specialist

Aster Group; Roundway; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Flexible working

Wellbeing programme

Career development

Pension and life cover

Volunteering hours

Discounts for leisure

Enhanced leave

Recognition initiatives

Job summary

Aster Group is seeking a Neighbourhood Assistant in Wiltshire to provide essential administrative support to the neighbourhood team and maintain tenancy records. The role involves handling tenancy queries, mutual exchanges, and visiting various sites across the county.

You will support Neighbourhood Officers, manage communications with customers, and contribute to a responsive housing management service. A full UK driving licence is required, with some duties involving fieldwork.

Qualifications

• Experience in housing management or similar customer-facing role.
• Clear, confident communication with customers on tenancy queries.
• Strong attention to detail in record-keeping and document handling.

Responsibilities

• Provide administrative support to the neighbourhood team and officers.
• Process mutual exchanges and tenancy changes, updating tenancy records.
• Handle customer queries via phone, email, and in person.
• Support neighbourhood visits and inspections across Wiltshire as required.

Skills

Customer service

Communication

Time management

Job description

Aster Group is seeking a Neighbourhood Assistant in Wiltshire to provide essential administrative support to the neighbourhood team and maintain tenancy records. The role involves handling tenancy queries, mutual exchanges, and visiting various sites across the county.

You will support Neighbourhood Officers, manage communications with customers, and contribute to a responsive housing management service. A full UK driving licence is required, with some duties involving fieldwork.