Home Move Coordinator

Aster Group; United Kingdom; Remote; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Flexible working

Wellbeing programme

Career development frameworks

Defined Contribution Pension

Volunteer hours

Discounts on cinema, gym, holidays and

Various shops and eateries

Enhanced leave

Recognition initiatives

Job summary

Aster Group is seeking a Home Move Coordinator to support customers moving into new homes. You will manage a diverse caseload, build strong relationships with residents and partner agencies, and coordinate relocation plans from initial contact through to settlement.

You will handle accommodation arrangements, decant packages and liaise with local authorities, housing providers and teams to ensure timely, compliant moves while safeguarding vulnerable customers.

Qualifications

• Experience in customer-facing roles within housing or asset management.
• Outstanding verbal and written communication skills.
• Experience supporting customers including those with complex needs.
• Full UK driving licence and access to a vehicle.
• Knowledge of safeguarding and tenancy legislation.

Responsibilities

• Act as primary contact for customers throughout the moving journey.
• Build trusted relationships with residents, ensuring they feel informed, supported and valued.
• Develop personalised move plans and decant packages that meet individual needs.
• Arrange accommodation, removals and practical support for a smooth move.
• Coordinate with Housing, Development, Communications, Maintenance and Strategic Asset Management teams.
• Liaise with local authorities, housing providers and partners to identify housing solutions.
• Manage complex cases balancing customer needs, timelines and budgets.
• Lead meetings with contractors and stakeholders to track progress.
• Identify and mitigate risks, protect customer outcomes and organisational reputation.
• Maintain records, manage payments and ensure audit compliance.

Skills

Strong organisational skills

Excellent communication skills

Customer-facing experience

Relationship-building

Driving licence

IT literacy

Tools

Microsoft Office

CRM systems

Job description

Salary: £32,921 per annum

Location: Hampshire

Hours: 37 hours per week

At Aster, we're committed to putting customers at the heart of everything we do. As a Home Move Coordinator, you'll play a pivotal role in delivering our active asset disposal programme, helping customers move safely and successfully into new homes while ensuring an exceptional customer experience throughout.

This is a rewarding opportunity for someone who thrives on building relationships, solving problems and supporting people through change. You'll work closely with residents, local authorities, contractors and internal teams to coordinate seamless moves and create positive outcomes for customers, including those with complex needs and vulnerabilities.

What You'll Be Doing

As a Home Move Coordinator, you'll manage a diverse caseload of customers requiring relocation, providing tailored support from the first conversation through to settling into their new home.

Key responsibilities include:

• Acting as the primary point of contact for customers throughout the moving journey.
• Building trusted relationships with residents, ensuring they feel informed, supported and valued at every stage.
• Developing personalised move plans and decant packages that meet individual customer needs.
• Arranging accommodation, removals and practical support to deliver a smooth and successful move.
• Working collaboratively with colleagues across Housing, Development, Communications, Maintenance and Strategic Asset Management teams.
• Liaising with local authorities, housing providers, contractors and partner agencies to identify suitable housing solutions.
• Managing complex and high-profile cases while balancing customer needs, project timescales and budgets.
• Leading meetings with contractors and stakeholders to track progress and resolve issues proactively.
• Identifying and mitigating risks, protecting both customer outcomes and organisational reputation.
• Maintaining accurate records, managing payments and ensuring compliance with audit requirements.

What We're Looking For

We're seeking someone who combines strong organisational skills with genuine compassion and excellent communication abilities.

You will ideally have:

• Experience in customer-facing roles within housing, asset management, development or a related sector.
• Outstanding verbal and written communication skills, with the ability to adapt your approach to different audiences.
• Experience supporting customers from diverse backgrounds, including those with complex needs.
• An understanding of safeguarding, customer vulnerability and the importance of tailored support.
• Knowledge of housing and tenancy legislation.
• The confidence to manage challenging conversations professionally and empathetically.
• Strong relationship‑building skills and the ability to influence and collaborate with stakeholders at all levels.
• Good IT skills, including Microsoft Office and customer relationship management systems.
• A proactive, solution‑focused approach with excellent attention to detail.

This role will see you out and about in our communities, so you will have a full UK driving licence and access to a vehicle for work purposes.

What’s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues’ careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.

Download Documents

• The Aster Way Culture Handbook
• Home Move Coordinator Role Profile.pdf

Successful candidates will complete a Basic DBS check.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

We follow a sector-wide, outcome-based framework for professionals in social housing. The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification.