NCR Facilitator

Manpower; Bath; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading staffing agency seeks a Non‑Conformance Report (NCR) Facilitator to enhance the quality management process. The role requires hybrid working between Bridgwater site and home, involving monitoring and expediting Non‑conformance reports. Ideal candidates will have experience in quality solutions, project interfacing, and problem-solving across diverse stakeholders. Join a dynamic team focused on continuous improvement and effective stakeholder engagement while contributing to key quality processes.

Qualifications

• Experience of proposing and implementing a variety of quality-related solutions.
• Experience of interfacing with project teams and supply chain organisations.
• Problem-solving skills in a multi‑cultural environment.

Responsibilities

• Expedite and support timely completion of Non‑conformance reports.
• Produce and analyse NCR reports for stakeholders.
• Ensure compliance with NCR processing tools and management processes.

Skills

Quality related solutions implementation

Stakeholder interaction

Problem-solving

Continuous improvement

Job description

Role: Non‑Conformance Report (NCR) Facilitator

Location: Hybrid working between Bridgwater site and home

Salary: £135 per day

Hours: Full Time, 37.5 hours per week (7.5 hours per day, 30 mins break)

About the role

The role of the NCR Facilitator is to expedite and support the timely completion of Non‑conformance reports through the various steps of the online NCR management tool (CCIS/SWITCH). The role is to monitor several contracts to ensure that stakeholders in the process complete their activities within predetermined action and escalation time frames.

NCR Facilitators shall attend the NCR meetings for contracts they are responsible for and provide support for accelerating the review where necessary. Their other duties include but are not limited to the following:

Role Responsibilities

• Producing daily, weekly, monthly, and ad‑hoc reporting to provide updates to stakeholders and senior management.
• Supporting the organisation and running of Quality Exceptions Panels: understanding the requirements for a panel to convene, scheduling meetings, recording and minute‑taking, and ensuring minutes are uploaded to the electronic records management system.
• Keeping required trackers for the ONR and uploading outcomes in a timely manner to allow work to progress.
• Liaising between the Multi‑Disciplinary Team, Suppliers, and CCIS admin to expedite any CCIS (PLM) tool technical issues.
• In charge of implementation and monitoring the NCR status report within their allocated contracts.
• Producing and analysing reports (NCR KPI) for the NCR Facilitation Lead and other stakeholders (including Quality Delivery Managers).
• Supporting NCR stakeholders to manage the NCR process in a timely manner.
• Ensuring all Non‑Conformance processing tools and the management process issues are captured, monitored, and addressed.
• Expediting stakeholders to meet contractual obligations in terms of responses.
• Adhering to the 21‑day procedure target for manufacturing NCRs and 28 days for site NCRs, to provide a response to the contractor.
• Tool enhancements, awareness & training, onboarding & issue support.
• Escalating as appropriate where the NCR management procedure is not respected.
• Supporting access to the Non‑Conformance processing tool for all users.

Essential Skills

• Experience of proposing and implementing a variety of quality related solutions.
• Experience of interfacing with project teams, supply chain organisations and independent third parties.
• Problem‑solving: experience of interacting and resolving issues with a wide range of stakeholders in a multi‑cultural environment.
• Continuous improvement.

Key Competencies

INTEGRITY

Being always positive in approach, remaining calm and determined under pressure or changing circumstances, ability to create a climate of trust.

IMPACT

Getting results and making things happen, being able to prevent issues and drive solutions, ability to influence both internal and external audiences as required.

INCLUSION

Build effective relationships, demonstrate confidence in others ability to perform to the highest standards, motivational to other team members, lead with a "can do" attitude.

INSPIRATION

The ability to innovate and think laterally to assure that the organisational learning processes are efficient and effective, good judgement and decision making.