National After-Sales Service Manager (Travel)

Northgate Vehicle Hire Careers; Weybridge; Remote; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive bonus

Company car/allowance

Pension 7%

Private medical insurance

Training and development

Job summary

Daikin UK Ltd is seeking a Customer Service Manager to lead the national After Sales Customer Service function. The role focuses on delivering excellent back-office support that underpins service delivery and customer satisfaction.

You will develop KPI frameworks, drive standardisation across locations, and motivate a high-performance team to achieve ambitious aims in a nationwide travel environment.

Qualifications

• Proven experience leading teams across multiple sites in a service environment.
• Strong understanding of service industry dynamics and customer experience.
• Ability to implement structured delivery models aligned to KPIs and SLAs.

Responsibilities

• Lead and develop the national After Sales Customer Service function.
• Oversee planning, scheduling, invoicing, and service coordination to ensure exceptional customer outcomes.
• Develop KPI frameworks to measure operational effectiveness and drive improvement.
• Foster a One Team culture across multiple locations and inspire accountability.

Skills

Team leadership

Multi-site coordination

Service industry knowledge

KPI and SLA management

Job description

Daikin UK Ltd is seeking a Customer Service Manager to lead the national After Sales Customer Service function. The role focuses on delivering excellent back-office support that underpins service delivery and customer satisfaction.

You will develop KPI frameworks, drive standardisation across locations, and motivate a high-performance team to achieve ambitious aims in a nationwide travel environment.