Technical & Training Manager

Daikin Applied Ltd.; Cramlington; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Daikin Applied (UK) Ltd is seeking a Service Management lead to enhance the UK service technical team, directly supervise UK field supervisors, and drive growth of the technician team. You will oversee productivity, margin, and project control while developing a connected service strategy and a new “virtual visit” approach.

You will support the service, sales and aftersales teams with technical questions, working with factories and clients to ensure exceptional service.

Qualifications

• Mechanical Engineering Degree level qualification preferred (not essential).
• Experience within HVAC or similar service industry in a management position.
• Business administration and management qualification – level 3 upwards.

Responsibilities

• Work closely with the Technical Team to maintain contact with the sales and aftersales market.
• Manage and guide the UK field supervisors.
• Develop and train apprentices and create training plans for commercial and service teams.
• Support across products for commercial, projects, warranty and service teams.
• Monitor DOS with the DOS team on a daily basis and flag issues.
• Support chiller data technical solutions and tender assistance through to client sign-off.
• Time management with planning and organisational skills to meet tight deadlines.
• MS Office proficiency (Word, Excel, PowerPoint, Outlook).
• Ensure work is carried out to HSE and UK legislation standards.

Skills

Leadership

Project management

Communication

Planning & organisation

Team development

MS Office

Education

Mechanical engineering degree

Business administration qualification

Tools

MS Office Suite

Job description

Daikin Applied (UK) Ltd, (formerly McQuay UK Ltd) is the market leader in energy efficient AHU and chiller products and servicing.

Daikin Applied (UK) Ltd manufactures and supplies world leading applied products for the HVAC community including a comprehensive range of chillers, AHU systems, fan coils and an after sales service of full life cycle care, providing our clients with a total solution.

Summary

To manage and improve the UK service technical team, directly manage the UK field supervisors and through them improve & grow the UK technician team.

Improve productivity by closely managing utilisation, margin and project control. Develop and implement our connected service strategy, implement and develop our new “virtual visit” strategy. Be the essential UK link between the factory, product training initiatives & warranty.

To support the service, sales and aftersales team with technical questions and faults, this will include working with our factories and clients to ensure everyone gets the best possible service that we can offer.

Manage the UK Service Compliance manager to ensure all EHS & quality initiatives are on track. Work closely with our new service Manager to collectively ensure the UK service business.

Essential Functions & Duties

The responsibilities will include but not be limited to:

Work closely with the Technical Team, to maintain close contact with the sales and aftersales business market.

Manage and guide the UK field supervisors

Managing the UK Compliance manager ensure all UK EHS & Compliance issues are on track, develop a better and improved UK EHS culture in our technicians’ team.

You will be expected to work in a team environment to exceed customer expectations and in doing this provide expert technical support to customers and colleagues when required.

Will be required to work alone on own initiative so exceptional health and safety standards will be required. H+S training and equipment will be provided.

Develop a technical and training culture in our UK technicians’ team, through your team develop and train our new apprentices.

Work to tight time scales and within budget.

To assist in the development of our existing client base through exceptional standards of professionalism and service delivery.

To assist in the office to develop a support role with calls coming in from clients and engineers.

Adheres to Company policy for Quality Assured service and Health & Safety standards.

Performs other related duties as assigned or requested.

Accurately estimate projects, identifying tailored solution to meet the customers’ requirements.

Allocation of sub contact labour for the installation of contracts with specific responsibility for satisfactory technical and financial result.

In conjunction with the Service leadership team ensure maximum coverage within the area to secure the required level of regional contacting business.

Design, and project manage, within the bounds of our “in-house knowledge” and discuss and agree sales margins to ensure that these margins are achieved and maintained at contract completion.

Plan & deliver the project to ensure the Company meets its contractual commitments.

Exercise proper control over work in progress, ensuring speedy job completion.

Ensure that the Company’s technical and safety standards are maintained and to make recommendations for improvements as necessary.

Responsible for verification of supplier invoicing against orders raised and preparation of a detailed sale Invoice(s).

Assisting on ad-hoc and change projects throughout the year.

Offer technical support for all field operatives in a timely manner.

Attend customer meetings where applicable, to support the business from a technical point.

Collate customer quotations as required.

Support the service supervisors in some daily tasks, if required.

Report back any field operational issues on a monthly basis.

Assist in any development of operational systems where and when applicable.

Ensuring all work (personally & field team) is carried out to correct standards as set out by the company from an HSE and UK legislation standpoint.

Perform other related duties as assigned or requested.

Main Key Responsibilities

Training

Develop training plans and materials for commercial and service teams on both new and existing products. This is to be in cooperation with commercial product training delivery where needed. External trainer role either through CPD delivery or college / university young engineer engagement. Deliver client base training in a classroom and site plant areas.

Technical Support

Support across products for commercial, projects, warranty and service teams, this will include general technical queries and client meetings both pre and post sales.

Commercial Support

Support across products for commercial team, including special execution pricing and quotation support as required.

DOS

Monitor DOS with DOS team on a daily approach and flag any issues with service, warranty or the client.

Data Centre

Support chiller side data technical solutions including product development path and key tender assistance through to client sign off.

Assist with market research and marketing to enable robust product development drives. Liaise between sales, service and factory for product improvements. This will be focused on new unit design in trying to shape factory engineering for future product development to ensure warranty / in-field issues are reduced.

Time management

A great communicator; strong planning and organisational skills; ability to work to tight deadlines; managing conflicting priorities

Strong written and verbal communication skills

Project management skills; strong planning and organisational skills; ability to work to tight deadlines and manage conflicting priorities

Good control of sales and contract management processes

Inquisitive mind and conceptual thinker

MS Office, including Word, Excel, PowerPoint and Outlook

Qualifications / Experience

Mechanical Engineering Degree level qualification preferred (but not essential)

Experience within the HVAC or a similar service industry in a management position

Business administration and management qualification – level 3 upwards

Daikin Applied (UK) are an Equal Opportunity employer and are committed to providing equality of opportunity in all areas of dealing with staff, whether in recruitment and selection, promotion or training and development.