Customer Service Manager - After Sales

Northgate Vehicle Hire Careers; Weybridge; Remote; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive bonus

Company car/allowance

Pension 7%

Private medical insurance

Training and development

Job summary

Daikin UK Ltd is seeking a Customer Service Manager to lead the national After Sales Customer Service function. The role focuses on delivering excellent back-office support that underpins service delivery and customer satisfaction.

You will develop KPI frameworks, drive standardisation across locations, and motivate a high-performance team to achieve ambitious aims in a nationwide travel environment.

Qualifications

• Proven experience leading teams across multiple sites in a service environment.
• Strong understanding of service industry dynamics and customer experience.
• Ability to implement structured delivery models aligned to KPIs and SLAs.

Responsibilities

• Lead and develop the national After Sales Customer Service function.
• Oversee planning, scheduling, invoicing, and service coordination to ensure exceptional customer outcomes.
• Develop KPI frameworks to measure operational effectiveness and drive improvement.
• Foster a One Team culture across multiple locations and inspire accountability.

Skills

Team leadership

Multi-site coordination

Service industry knowledge

KPI and SLA management

Job description

Weybridge, United Kingdom of Great Britain and Northern Ireland

Ref#: 148009

Weybridge (with nationwide travel)

Competitive Salary + Company Car/Allowance + Bonus + Benefits

Are you adept at leading teams to maintain and deliver an excellent customer service?

Due to increasing demand across our aftersales division we’re looking for an experienced Customer Service Manager to lead our dedicated team within After Sales.

What’s In It For You?

Daikin UK care about what we do and who helps us to do it, so we put great emphasis on rewarding our employees every step of the way. This includes:

• Highly competitive bonus
• 7% contribution towards your pension
• Comprehensive private medical and personal accident insurance plans
• Investment in your training and development to encourage and support your career progression within the company

What Will You Be Doing?

• Lead and develop the national After Sales Customer Service function, ensuring the effective delivery of all back-office operations that support service execution and customer satisfaction.
• Provide leadership and direction across planning, scheduling, invoicing, job administration, preventative maintenance planning and reactive service coordination.
• Developing KPI frameworks to measure operational effectiveness.
• Drive operational excellence through national process standardisation, continuous improvement and workforce optimisation, whilst building a One Team culture across multiple locations.
• You will inspire the team through your enthusiasm and proactive mindset, encouraging accountability and ownership to ensure an exceptional aftersales customer experience.

About You:

• You will have proven experience leading teams across multiple sites, ranging from administration to aftersales contract support.
• With a strong understanding of the service industry, you will confidently navigate challenges, effectively allocate resources, and implement structured delivery models aligned to KPIs and SLAs.
• Through your leadership, you will inspire and motivate a dynamic team, fostering collaboration, accountability, and a shared commitment to achieving common goals and delivering exceptional customer outcomes.

About Us:

Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.

We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.